Which currency will I be charged in?
In the currency you were shown. You are charged exactly the amount and currency displayed at checkout, using the same reference rate the page used. If that currency differs from your card's own, your bank or card issuer may add its own conversion fee at its own rate, which we neither set nor receive.
A page selling an eSIM plan often lets you view the price in several currencies for convenience, especially if you are travelling across countries and want a rough comparison against a currency you know well. But the question that always follows is: when the card is actually charged, which currency does it actually land in? Because the currency shown while browsing may not be the same one that later appears on your card's statement.
This page explains where the currency shown on the site and the currency actually charged differ, why your own bank may add a conversion fee that has nothing to do with us, and what you can check yourself before deciding to pay, so you do not run into a figure later that differs from what you expected.
How the displayed price differs from the actual charge
Showing a price in several currencies on the site is only a conversion for a rough picture, not a binding commitment that the charge will actually land in that currency. The actual charge follows the currency stated on the payment page at the moment you confirm payment, which may or may not be the same currency you were browsing prices in beforehand.
Because of that, what is worth confirming before paying is not the currency shown while browsing the plan's price, but the currency that appears on the actual payment page at the final step before confirming, since that is the point that most directly tells you which currency the transaction will be sent off to be charged in.
Why the site can display prices in several currencies
Letting you view a price in a currency you are familiar with is a convenience feature for comparison purposes only; it has nothing directly to do with the actual charging mechanism, since the conversion shown on the site and the actual charge belong to entirely different systems. The display uses a reference exchange rate purely for showing a figure, while the real charge follows the process of the payment channel provider and your own card-issuing bank entirely.
The currency shown at checkout is the one actually charged
Before confirming payment every single time, the payment page shows the amount alongside the currency clearly stated. This is what is worth reading carefully before confirming, since it is the information that most closely matches what will actually be sent off to be charged. If the figure or currency shown here looks off from what you expected, stop and check before confirming, rather than paying first and wondering afterward.
After confirming payment, the transaction is sent to the payment channel provider you chose, then passed to your card-issuing bank for approval. All of this follows the currency stated on that final payment page — there is no currency change happening along the way from our side, since we do not control this part of the process.
How your card-issuing bank's own currency conversion works
If the currency stated on the payment page differs from your own card account's currency, your card-issuing bank is the one that performs the conversion, not us. This step happens only after the transaction has already been sent to the bank. The exchange rate actually used is that bank's own rate at the moment the transaction is processed, which can differ from a reference rate seen elsewhere on the internet or from another source.
We have no access to or control over the exchange rate your card-issuing bank uses, and we receive no share of whatever rate the bank charges on top. It is an entirely internal step between the issuing bank and the relevant card network. If you want to know exactly what rate was actually used, asking your card-issuing bank directly is the only way to get an accurate answer.
Do prepaid or multi-currency cards work differently
Some prepaid cards, or cards that let one account hold balances in several currencies, can behave differently from an ordinary credit or debit card on conversion. If that card happens to already hold a balance in the same currency our payment page shows, some card providers may deduct straight from that currency without any extra conversion step at all. But this is specific to each card provider's own product and not something guaranteed to work the same way across every card.
If you use this kind of card and want to know whether a conversion step will happen, the surest way is asking that card or wallet provider directly, since it is a detail specific to that product that we do not have on hand and cannot assume on your behalf for how any particular card behaves.
Does paying through a digital wallet differ from a card directly?
If you choose to pay through a digital wallet instead of typing a card number directly, that wallet is only an intermediary passing the payment request along to the card or bank account linked behind it. The principle about currency stays the same — it follows the currency our own payment page shows, not something the wallet itself decides.
Any conversion fee that may apply when paying through a digital wallet therefore still depends on the card or bank account linked behind that wallet, not something the wallet itself or we decide. If you are unsure about a fee in this case, it is worth asking both the wallet provider and the bank behind the linked card for full clarity.
A conversion fee that may apply
Beyond the exchange rate itself, many card-issuing banks also add a separate foreign-transaction fee, which is each bank's own policy and varies. Some charge a percentage of the transaction amount; some charge nothing at all for certain card types. We cannot state an exact fee figure on this page, because it is not a fee we set or collect.
Why the statement figure may not exactly match the price seen at checkout
When the figure on your card statement or banking app differs from the number you remember at checkout, the cause usually comes from the currency-conversion step and the fee described above combined, not always an error on our side. The amount we show at checkout is what gets sent to the bank to process; the final figure appearing in your account is the result of the additional step the bank performs afterward.
If the difference looks unusually large beyond what an ordinary fee and exchange rate could explain, we recommend contacting your bank first to request a breakdown of the charge, alongside telling us with the order number, so we can help compare the amount we sent against the amount you see and confirm whether they match.
How to check the currency before paying
- 1Open the final payment page before confirmingDo not stop at the price shown while browsing the plan; scroll to the confirmation page before pressing the real pay button.
- 2Read the currency stated alongside the amount clearlyLook at the currency abbreviation next to the figure and confirm it is the one you expected.
- 3Compare against the currency of the card you will pay withIf they differ, be prepared that a currency-conversion step from your bank will follow.
- 4If unsure about the fee, ask your bank before payingAsk your card-issuing bank what foreign-transaction fee applies to this specific card.
- 5Confirm only once you are satisfiedOnce every point above has been checked and you are satisfied with the amount and currency shown, then confirm payment.
Summary table: where currency appears and what each point means
| Where currency appears | What it means |
|---|---|
| Plan browsing / price page | A comparison aid only; not always the currency actually charged |
| Final payment page before confirming | The currency actually sent to be charged; read this carefully before confirming |
| Card statement or banking app | The figure after your bank's own conversion and fee have been applied |
Summary table: what you notice and the likely cause
| What you notice | Most likely cause |
|---|---|
| Statement amount is slightly higher than what was seen at checkout | The issuing bank's own foreign-transaction fee |
| Statement currency is your own card's currency, not the one seen at checkout | Your bank performed its own conversion after receiving the transaction |
| Amount differs far more than an ordinary fee could explain | Ask the bank first, then tell us with the order number so we can compare figures |
| Currency while browsing and at checkout do not match | Normal; the browsing page is only a comparison aid |
When a mismatch looks genuinely wrong
If, after asking your bank, you still find the currency or amount on the statement does not match what we sent to be charged at all — not merely different by a fee, but different in a way that cannot be explained — that is the point to tell us directly, with a screenshot of the statement and the order number, so we can check whether the amount actually sent matches what you see.
If you are about to buy while travelling across several countries
If you are travelling across several countries and switching between Wi-Fi networks or a VPN along the way, the site's displayed currency may sometimes adjust automatically based on the detected location. That is simply the convenience-display feature at work, not a sign that the actually-charged currency shifts with location too, since the real charge still follows what the final payment page shows, regardless of which country you happen to be in when you tap pay.
If you are unsure whether the detected location has skewed the displayed price from what you intended, the safest approach is always scrolling to the final payment page before confirming, rather than relying solely on the figure seen when first opening the site. That final page is always the information closest to what will genuinely be charged.
When to contact your bank and when to contact us
As a simple rule of thumb: if the question concerns the actual exchange rate used, the foreign-transaction fee, or your card's own cross-border transaction policy, ask your card-issuing bank directly, since that information lives only in the bank's own system. But if the question concerns whether the amount or currency we sent to be charged matches what was agreed at checkout, tell us directly.
- Statement amount differs from checkout due to conversion — ask the bank
- How much is this card's foreign-transaction fee — ask the bank
- The currency or amount we sent looks wrong from what was agreed at checkout — tell us
- Unsure whether the browsing-page currency is the one actually charged — check the final payment page before asking anyone
Key points to remember before paying
Another point often overlooked is a gift card or a store-issued prepaid card tied to a single fixed currency that does not support cross-currency payment at all. If that kind of card does not match the currency our payment page shows, the transaction may fail from the very start — not because of insufficient balance, but because that card simply does not support that currency, and no amount of retrying will change that outcome. Check with the issuer of that gift card or prepaid card before using it, and keep a regular card or another payment method ready as a backup just in case.
In short: the price shown in various currencies while browsing a plan is only a comparison aid, not a promise about which currency will actually be charged. The currency shown on the final payment page is what most closely matches reality, and it is worth reading carefully before confirming every single time.
If the currency on the payment page differs from your own card account's currency, your card-issuing bank performs the conversion and may add its own foreign-transaction fee under its own policy. We do not set that exchange rate or fee, and we receive no share of that amount at all, whether paying with a card directly or through a digital wallet.
If you encounter an amount that looks unusual beyond what an ordinary fee and exchange rate could explain, always ask your own bank first, then tell us with the order number if you still suspect the amount we sent to be charged does not match what was agreed at checkout.
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The site shows the price in the currency I picked — will my card be charged in that currency?+
Not always. The currency shown while browsing is only a comparison aid. The actual charge follows the currency on the final payment page.
Why does the statement amount differ from what I saw at checkout?+
It is usually because your card-issuing bank converts the currency and may add its own foreign-transaction fee, which we neither set nor receive.
Do we receive any share of the bank's currency-conversion fee?+
No. We do not set the exchange rate or fee the bank charges, and we receive no part of that amount at all.
If I think the charged amount is wrong, should I ask the bank or ask you first?+
For exchange-rate or foreign-transaction-fee questions, ask your bank first. If you suspect the amount we sent to be charged is wrong versus what was agreed, tell us directly.
The currency while browsing and at checkout do not match — is that abnormal?+
It is not abnormal, since the browsing page is only a comparison aid. Always treat the currency on the final payment page as the one that matters.
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