Are any plans on eSIMonline sold by a partner?

No. Every plan on this site is sold by us. We activate it through our own supplier's API, take payment ourselves, and handle refunds and support ourselves at every step, so you get one price, one receipt, and one support channel for every order.

Scrolling through the plan list on our site, you might wonder whether some cards are sold by a partner or a reseller mixed in with our own. The straightforward answer is no. Every plan shown on this site is sold by us, with no other seller's link displayed, no such label to look out for, and no order that ends up sitting in anyone else's system but ours.

This page exists to answer that question plainly, explain what selling everything ourselves means in practice, where your eSIM actually comes from, and why there is always exactly one channel to contact when something goes wrong.

Why there is no such thing as a partner-sold plan here

We activate every plan through the API of a supplier we sourced and contracted with ourselves, not by pasting another seller's link onto the site. When you click buy, you are always transacting with us directly, whichever country or data volume the plan covers. The order system, the payment system, and the profile-issuing system are all one and the same, and all ours.

The supplier behind the scenes is a wholesale eSIM provider we select and buy access from, then resell under our own name at a price we set ourselves. This is not commission earned by referring customers to another seller. Our revenue comes only from the margin between what we pay for a plan and what we sell it for. We are the seller of every plan, not a middleman paid for pointing you somewhere else.

What you always get, whichever plan you buy

What happens from checkout to holding your eSIM

1. 1Your order is placed with us directlyThe moment payment clears, the order appears in your account with us right away, with no other system standing in between.
2. 2We activate it through our own supplier's APIThe eSIM profile is generated through the system we integrated ourselves, not by forwarding your order for another seller to fulfil.
3. 3We send you the installation details directlyThe QR code and install steps show on your order page with us, and are also sent by email from us.
4. 4Use it for the stated validity and data volumeThe terms shown on the plan page are the real terms that apply, with no hidden conditions from another seller layered on top.
5. 5Contact us directly for any problem at allWhether it is installation, connectivity, or a question about the order, the one channel to remember is our LINE or email.

See the detailed eSIM installation guide

Where the price you see comes from

Each plan's price is what we pay our supplier plus the margin we set ourselves; there is no other seller layering their own price on top, and no commission hidden anywhere inside it, because we are not referring you to anyone, we are the seller. When prices look very different between two destinations or two sizes, that usually comes from each country's own wholesale cost, not from a different seller sitting behind one of them.

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Common questions people have about this

Talk to us on LINE if you are still unsure

Signs that tell you which channel an eSIM you're holding actually came from

Even though every plan on this site is sold by us, you may still want to confirm this for yourself, because you saw the word partner somewhere, someone forwarded you a plan they said came from us, or you are unsure whether an eSIM you are holding right now genuinely came from us. The most straightforward way to check comes down to three points. First, look carefully at who actually took the payment when you clicked pay — if you paid directly on this site's own payment page, we are the one who took it, with no other system standing in between. Second, look closely at the sender's name on the receipt or order confirmation email — if it is our name, the order was placed directly with us. Third, check whether that order appears in your account with us, since that is the record that actually settles the question, not whichever site, page, or forwarded message first led you here.

If checking all three points turns up no confirmation email from us, no matching order in your account with us, and no certainty about who actually took the payment, that eSIM did not come from us, no matter how closely the site or its presentation resembles ours. In that case, go back to whoever you genuinely paid, since we have no record of your order in our own system at all if it was never placed through this site.

Where your order and activation records actually live

Whatever first brought you to this site — your own search, an ad, a price-comparison article, or a friend's recommendation — once you complete payment, the whole transaction happens inside our own system alone. That means the record of the order lives in exactly one place: your account with us, not whichever site or page you came across beforehand, since none of those pages was ever part of the payment or profile-issuing steps.

• The order confirmation email we send the moment payment succeeds
• The order history page in your account with us, which always shows the latest status
• The QR code and install steps attached to that same order page and email
• The receipt naming the payee as us, not any other site or page

If the site or page that led you here stops working

A blog, a comparison article, an ad, or a search result may have brought you to this site the first time, but none of those pages ever processed your payment or held your order at any single step — our own checkout page did that alone. So if the page that led you here disappears, gets taken down, or stops loading later, it has no effect at all on an order you already placed, since that page was never part of the actual transaction, only a link that got you to us.

This also means you never need to keep the referring page bookmarked in order to manage an order, ask for support, or request a refund later, since everything runs through your account with us and our own contact channels, LINE or email, entirely independent of whatever first led you here.

Warranties and guarantees apply the same rule no matter how you found us

Because every plan is sold by us directly, the same rule applies equally to every order, whether you found us through a search engine, a comparison article, a social media ad, or by typing this site's address in directly. The refund window, the cancellation conditions, and the case-by-case review of a profile that genuinely fails to work are all one single policy, the one stated on this site's refund policy page. There is no second set of rules reserved for orders that arrived through any particular channel.

This matters because there is sometimes a misconception that an order arriving through a referral link or an ad might be treated differently from one typed in directly. In reality there is no difference at all, since the payment process, profile issuance, and after-sales care are the same single system for every order. The only thing that determines how your case is handled is that order's own real details, such as the payment date and installation status, never which route you took to reach the checkout page.

Steps to take if you are unsure who to contact

If you are holding an eSIM but are unsure whether you bought it directly from us, start by opening the inbox you used when ordering and searching for a confirmation email with our name as the sender. Then try logging into your account with us and checking the order history page to see whether that order appears there. Those two checks are enough to answer the question almost every time, without guessing.

If you find both the confirmation email and the matching order in your account with us, contact us directly on LINE or by email with that order number, since that is proof you are our direct customer and we can help right away. But if a search turns up neither, that is a sign you did not buy through this site, and you should go back to whoever you actually paid instead, since we have no way to help with an order that never passed through our own system, no matter how well-intentioned the request or how urgently you need an answer.

Remembering just this one thing also cuts down on confusion when you buy from us more than once through different channels at different times — say, the first time through an ad, the next time through your own search. Whichever time it was, every order still lands in the same account with us, as long as you use the same email when ordering, so you can open one place and see your entire purchase history without needing to keep track of which route led to which purchase.

Another benefit of this structure is that you never need to separately judge how trustworthy each page that led you here happens to be, because what actually determines trustworthiness is not the article, ad, or page you saw beforehand, but our own checkout and account system that you actually use when ordering. As long as you complete the transaction on this site and see your order show up in your account with us afterward, that alone is enough to be confident you are buying directly from us, with no need to vet the origin of every link or page you passed through beforehand.

In short, whichever path you took to reach our checkout, the outcome at the end is always the same: your order sits with us directly, is recorded in exactly one account with us, and falls under the same refund policy as every other order, with the same one contact channel available whenever something needs sorting out. Keep the order number and our contact channel on hand, and the route that brought you here stops mattering from that point on.