Can I choose my currency, and what am I charged in?

You can change the display currency at any time and we remember it. Displayed prices are converted from the USD base price using the latest reference rate we hold, and that is exactly the amount and currency you are charged; any difference you see afterwards comes from your own card issuer's conversion fee.

Our site displays prices in several currencies so they are easier to read and compare in whatever currency you are used to. But what appears on screen and what your bank or card issuer finally charges are not always the exact same number, because two separate conversions happen at two different points: one is the conversion used to display a price on our site, and the other is the actual conversion your card issuer or bank applies when the charge settles.

This page is written for anyone puzzled by why the amount on a credit card statement does not exactly match the number seen at checkout, anyone who travels often and uses cards from more than one country, and anyone who wants to know how to change the displayed currency on our site to whatever is easiest for them to read. We explain the two conversions separately and plainly, and say clearly which part we control and which sits outside our control.

The two separate conversion steps

Every eSIM plan carries a base price set in one primary currency. When you view a price in a different currency on our site, the system calculates the displayed figure from that base price using the latest exchange rate we hold. What you see on screen is therefore a 'display price', not the amount your bank charges directly. When you actually pay, your card issuer or bank applies its own conversion again using its own exchange rate, which can differ from the rate we used for display, and typically adds its own currency conversion fee according to that bank's own terms.

The gap between these two steps is usually just a small margin from exchange rates that move constantly, but it can be larger in some cases if your bank adds its own foreign currency conversion fee on top. That fee is a matter directly between you and your card-issuing bank — we do not know it and cannot control the rate or fee on the bank's side.

How to change the displayed currency

1. 1Find the currency selector on the pageThis is generally near the top of the page or close to the plan prices. Tap to open this menu.
2. 2Choose the currency you wantPick from the list of currencies the site supports. Every price on pages you open after this will display in that currency.
3. 3The system remembers your choice for your next visitThere is no need to reselect every time you visit — the site automatically shows the currency you last chose.
4. 4Switch back at any timeIf you want to compare a price in another currency, open the selector and change it immediately — there is no limit on how many times you can switch.

The exchange rate we use for display

The price shown on the page is calculated from the latest exchange rate our system holds at that moment. This rate is updated periodically to stay as close to the current market rate as practical, but since real market exchange rates keep moving, the displayed figure is an estimate for that moment, not a permanently fixed number. If you open the same page again a few days later, the price shown in another currency may have shifted slightly with the rate, even though the plan's base price has not changed at all.

Why the card statement amount does not match exactly

When you pay with a card issued in a currency different from the plan's base currency, the card issuer converts the amount again itself, using its own bank's exchange rate on the day the charge actually settles, which may not be the exact same day you clicked to buy if there is any processing delay. Most banks also add a foreign transaction fee on top of the amount, at a rate each bank sets for itself and which differs from one bank to another. We do not hold the rate or fee data for any specific bank.

If the amount that actually settled differs from the price shown at checkout by more than seems reasonable, such as more than the general exchange rate movement for that period would explain, check the statement closely for a duplicate charge or an unrelated line item. If it is still unclear after that, contact us with your order number — we can check the amount on our system's side, but the detail of any bank-side fee must always be confirmed directly with the card-issuing bank.

Summary table: the two steps kept clearly separate

Common misunderstandings about currency

Frequent travellers using cards from several countries

If you hold cards from several countries or banks, the amount actually charged for the same order can differ slightly depending on which card is used, since each bank has its own exchange rate and fee. If you want to compare which card works out cheaper for a given purchase, check the exchange rate and foreign fee for each card directly with its issuing bank, since that is data we do not hold for another bank's card.

Does a debit card or digital wallet work differently from a credit card?

The second-stage conversion described above works on the same principle whether you pay with a credit card, a debit card, or a digital wallet tied to one of those cards: the card issuer or wallet provider sets its own exchange rate and fee at that final step, not us. Whether a particular payment channel carries a foreign transaction fee, and how much, is a condition set by that channel's own provider, and it is not data we hold for every bank and every digital wallet on the market.

If you hold both a credit and a debit card from the same bank, the foreign transaction fee on each can differ, since some banks set this condition separately by card type. To know exactly what fee applies to a given card, ask that card's issuing bank directly, since it is a condition specific to that particular card product, set by the bank itself.

Why showing multiple currencies still helps, even though the final amount can differ slightly

Even though the final amount your card is charged can differ slightly from the price shown on our site, displaying prices in a currency you are used to still has real value, especially when comparing plans for several countries on the same trip. Reading a figure in a currency you deal with every day makes deciding faster than mentally converting each time. The displayed figure remains close enough to compare which plan is broadly more expensive, even though it is not the exact final settled amount.

If you need to compare prices across several countries' plans closely, it is worth keeping the same currency selected throughout the comparison rather than switching partway through, since switching midway can make a figure remembered from an earlier page inconsistent with the rate in force at that later moment.

Checklist before concluding an amount is wrong

• Reopen the plan page close to the actual purchase date to see the price shown then
• Check the card statement for a duplicate charge or an unrelated line item
• Compare the gap against the general exchange rate movement for that period to see if it is within a normal range
• Ask your card-issuing bank directly about that card's own currency conversion fee
• If still unsure, contact us with the order number so we can check the amount on our system's side

Keeping evidence of the price in case you need to check it later

If you would like evidence in case the amount actually charged later differs from what you expected, the simplest step is to take a screenshot of the price shown at the moment you confirm the order, along with whichever currency was selected for display at that time. Having that screenshot lets us check things back much faster, since it shows clearly what figure and currency you saw at that moment, rather than relying on memory alone.

The order confirmation email we send after a successful payment is also usable as reference. It is worth keeping until the trip is over and the card statement has been checked, since it is the clearest document stating the plan's base price at the time of purchase.

If the actual charge differs a great deal from what you expected

If you have checked against the list above and the difference is still larger than general exchange rate movement or a normal fee would explain, contact us with the order number and, if you have it, a screenshot of the price shown at checkout. We can check the amount our system recorded straight away, but if the cause turns out to sit on the card-issuing bank's side, you will also need to contact that bank, since that data sits outside our system.

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