Posso mover um eSIM para um celular novo?

A maioria dos planos de viagem fica vinculada ao celular onde foram instalados pela primeira vez e não pode ser transferida. Alguns celulares oferecem transferência de eSIM entre aparelhos da mesma marca, mas a operadora emissora precisa permitir. Se você precisar trocar de celular no meio da viagem, entre em contato conosco antes de excluir qualquer coisa.

Most traveller eSIM plans are bound to the phone where they were first installed and cannot be moved to a different device. An eSIM profile is designed to attach to that specific phone's own hardware element (the eUICC), not a removable physical card that can simply be swapped over. Some phones offer a 'transfer eSIM' feature between devices of the same brand, but that feature must also be permitted by the network operator that issued the profile — it is not something the phone alone can decide. This page explains why that is the case, what the options are if a phone must be changed mid-trip, and what to do before deciding to delete an existing profile.

It suits anyone about to switch to a new phone and wondering whether the current eSIM profile can move over, anyone whose phone has been lost or broken mid-trip needing a quick way forward, and anyone planning to buy a new phone before travelling and wanting to plan ahead. Which brand's transfer feature genuinely works with which operator varies by device manufacturer and by operator — it is not something we can assert as fixed.

Why an eSIM profile is bound to the original phone

An eSIM profile is encrypted and bound to the eUICC chip, a hardware component embedded inside that specific phone — not a removable physical card that can simply be pulled out and plugged into another device. Once a profile has been downloaded and installed onto one phone's chip, it is tied to that chip specifically. This is the basic technical reason it cannot be moved across devices as easily as swapping a physical SIM.

The operator that issued the profile also has a say in whether a move is permitted, since transferring a profile touches on system security and verifying the destination device's identity. Even if both phones are the same brand and technically support the transfer feature, if the operator does not permit the transfer in that case, it simply will not go through.

What a phone's 'eSIM transfer' feature genuinely does

Some phones offer a feature that transfers an eSIM profile between devices of the same brand without a fresh QR scan, but that feature is built for lines from operators that officially support that process — it is not a guarantee that every travel eSIM profile from every supplier will work with it, since each supplier runs its own back-end system and its own terms.

Even if the option appears in the phone's own menu, that does not guarantee the transfer will succeed. If an attempted transfer reports failure or lack of support, treat that plan as not transferable in practice, and plan on a different route instead.

If the original profile is deleted from the old phone first

Deleting the eSIM profile from the original phone before confirming the move to the new phone has actually succeeded is a very high-risk move, since a deleted profile usually cannot be restored the same way it was first installed. Even attempting the transfer feature afterwards may find there is nothing left to transfer if it did not succeed from the start.

The safer sequence is to confirm the new phone is genuinely receiving signal and connecting to data first, then delete the original profile from the old phone afterwards — not delete first and attempt the transfer second.

Planning ahead if a device change during the trip is expected

If a device change during the trip is known in advance — a new phone arriving mid-trip, say — contact the team before the actual changeover date to ask what options exist for the current plan in that situation. Reaching out ahead of time allows more room to check and plan than reporting it only once the phone has already changed and internet is urgently needed.

Before travelling with a new phone, check that new phone's compatibility using the device checker as well, to confirm it supports eSIM and the frequency bands needed at the destination the same way the original phone did — not assuming a newer model will always support things better.

The practical alternative if it cannot be moved: buy a new plan

If it is confirmed that the original profile cannot move to the new phone, the practical alternative is to buy a new plan and install it directly on the new phone. This route works reliably without depending on whether the operator permits a transfer, since it is a fresh installation from scratch, just like the very first purchase.

Whatever data remains in the original profile does not carry over automatically to the new plan, since they are separate profiles. If a substantial amount remains on the original phone, consider whether it is worth continuing to use that phone until it runs out before deciding to switch immediately.

A phone lost or broken mid-trip

If the phone carrying the profile is lost or breaks mid-trip, the original profile usually cannot be recovered for use on another device at all, since it is bound specifically to the eUICC chip of the phone now lost or broken. The realistic option is to buy a new plan on a spare phone or a replacement bought during the trip.

If the phone is lost and there are concerns about other data tied to that device, contact the team via LINE or email to report the situation. While the original profile cannot be recovered, guidance on a suitable new plan for that situation can still be given.

Using two devices in one trip: phone and tablet

If planning to carry both a phone and a tablet on one trip and wanting both to have their own connection, the straightforward approach is to buy separate plans for each device, rather than trying to shuttle one profile back and forth between the two — that is not how this is designed to work in practice.

Another approach some use is having the primary device share its connection to the secondary one through a hotspot, rather than installing a profile on both. This draws on a single plan's data allowance for both devices combined, so check whether that plan permits hotspot sharing before planning around it.

What to do before attempting a device change

1. 1Check the new phone's compatibility firstUse the device checker to confirm the new phone supports eSIM and the necessary frequency bands, before planning anything further.
2. 2Do not delete the original profile firstKeep the original profile on the old phone until it is confirmed that whichever route forward genuinely works.
3. 3Try the phone's own transfer feature, if it has oneIf both phones are the same brand and the feature exists, try the phone's own steps first, but do not delete the original profile until success is confirmed.
4. 4If the transfer does not succeed, contact the team before decidingReport the situation via LINE or email to ask what fits the current plan, before deciding to buy a new one.
5. 5If a new purchase is necessary, install it directly on the new phoneBuy a new plan and scan its QR code onto the new phone through the ordinary installation steps.

Scenarios where a move can and cannot happen (general examples)

Common mistakes about moving an eSIM

The most common mistake is deleting the original profile before confirming the new phone genuinely works, ending up with neither the old phone's connection nor the new phone's connection at the same time. Another mistake is assuming that because both phones are the same brand, a transfer must definitely work, when the issuing operator may not permit it in that case regardless.

Some also forget to check the new phone's compatibility before travelling, only to find it does not support the frequency bands needed at the destination — something easily checked in advance before departure.

What to check before deciding to change phones mid-trip

• Does the new phone support eSIM and the necessary frequency bands
• Are both phones the same brand and does the transfer feature exist
• Has it been confirmed the new phone genuinely connects to data before deleting the original profile
• Is the data remaining on the original profile worth using up before switching
• Has the team been contacted ahead of time, if a device change mid-trip is already known

Why contacting the team ahead of a device change matters

The team cannot force a network operator to permit a profile transfer, since that condition sits outside our control. But reporting the situation in advance allows checking what options exist for the current plan in a device-change situation, and confirms whether the steps being planned actually suit the real situation, before doing anything that cannot be undone, such as deleting the original profile.

Reaching out via LINE usually gets a quicker reply in a situation needing an answer during the trip itself, though email works too. Give full details — the original phone model, the new phone model, and the plan currently in use — so the situation can be checked accurately without several rounds of follow-up questions.

Even where a transfer proves impossible in many cases, spending a few minutes asking first is usually worth more than guessing and taking an irreversible step, especially deleting the original profile before knowing for certain the new phone genuinely works. Clarity in advance reduces the risk of ending up with no connection at all while still trying to sort the problem out.

When writing to the team, state whether the original phone is still in hand or already gone, since the two situations call for different recommended options. If the original phone is still in hand, there is still time to try the recommended steps before taking any irreversible action. If it is genuinely gone, there is no benefit in spending more time attempting a transfer — the focus should shift to finding a new way forward as quickly as possible instead.

Check device compatibility

Contact the team