Business, resellers and affiliates
Buying for a team, tax invoices, reselling, and partnering with us.
This page is for people who are not buying an eSIM for themselves: the procurement officer sending ten colleagues abroad at once, the tour operator who needs profiles in travellers' hands before departure day, the agency that wants to resell under its own name, and the technical team wondering whether a booking system can talk to ours. Four different sets of questions, one shared obstacle — not knowing what to prepare before the conversation starts.
So this page states plainly what we take on, what we need from you, what is settled case by case, and what we do not do. What you will not find here are discount figures, commission rates, or response-time promises that have not been agreed, because those depend on the specific arrangement and publishing them without context only makes the conversation harder.
What to have ready before contacting the business desk
The requests that move fastest are the ones that arrive with numbers and dates in the first message, because we can immediately check which plans fit the route and what form the paperwork needs to take. A message saying only that you are interested in a corporate arrangement costs at least two more exchanges before anything real can begin.
| What we ask for | Why it is needed | If you do not have it yet |
|---|---|---|
| Traveller count and how many devices actually need data | One person may need two devices, and some groups can share in part | Send a range — eight to twelve, say — and confirm later |
| Every destination country, layovers included | The country list decides between country and regional plans | Send the rough itinerary and we will flag what still needs checking |
| Travel dates for each person or group | Validity is date-based, and some plans count from purchase | A month and an approximate duration is enough to shape the options |
| The name and details the documents must carry | They must match what your finance team uses, not the traveller's name | Ask finance first; it avoids reissuing documents afterwards |
| How the profiles should reach the travellers | Installation data is sensitive, so the channel is agreed before anything is sent | If it is undecided, we will propose safe options to choose from |
The five inputs that let a business request move immediately
How an order for a whole team works
The sequence below is what we run for most requests. How long each step takes depends on how complicated the route is and how quickly both sides reply, so we do not print a fixed number of days here — we give a clear timeframe inside each conversation instead.
- 1Send the request to the business deskMessage us on LINE at https://lin.ee/skDPoNx or email esimonline.asia@gmail.com with the five inputs in the table above, and say up front that this is a business request so it enters the right queue from the start.
- 2Agree the plan shape and the paperworkWe come back with options and the trade-offs of each — one regional plan against several country plans, for instance — and confirm what name the documents carry and on what cycle.
- 3Confirm the final headcountBefore profiles are issued we ask you to confirm the number, because an issued profile carries limits on being reassigned to someone else, and those limits are set by each supplier.
- 4Receive the profile set with installation notesThey arrive as a set with Thai and English installation instructions, so a coordinator can distribute them in advance instead of everyone installing together at the airport.
- 5Have travellers install before departureAsk everyone to install while still on office or home Wi-Fi, then leave that profile's data roaming off until they land. In a large group the recurring problem is always the one or two people who have not installed yet.
- 6Keep support flowing through one coordinatorHave the coordinator gather issues and contact us with order numbers attached. It is faster than ten travellers messaging separately without a reference.
Receipts, tax documents and billing cycles
A one-off purchase produces documents for that order. An organisation with continuing usage can discuss consolidated invoicing on a cycle. The point to be clear about is that a credit cycle starts only once there is a written agreement — we do not open one on the strength of a chat thread, because credit terms and limits need to be unambiguous on both sides first.
The details worth settling before the first cycle are the name and particulars printed on the documents, who receives them on your side, the issuing and payment schedule, and how a cancelled trip inside a cycle is handled. Clearing those four at the outset removes nearly all of the reissuing that otherwise follows.
Reselling under your own brand
Reselling is possible under terms agreed in writing. The agreement sets out that you sell as a reseller, the pricing you may set, the customer care you take on, and the point at which a case comes back to us. Dividing that clearly at the start matters, because a traveller with a problem mid-trip should not have to guess who to message.
What we ask of every reseller is accuracy in what gets communicated. Coverage information and terms must match what the supplier states, without embellishment, and technical explanations must not be reworded until the meaning shifts. The reason is not internal tidiness; it is that the traveller meets the consequences of an overstatement while standing in another country.
Connecting your systems to ours
Integration is a case-by-case conversation. Our platform swaps eSIM and payment providers behind an adapter layer, so structurally it can connect to a booking or travel-management system. The exact scope, the timeline and who owns which part are agreed before anything starts, rather than advertised in advance as a ready-made package.
If you are assessing feasibility, the fastest opening is to tell us what your system is, what you want to happen automatically, and roughly how many orders a month are involved. Those three are enough for us to say where to start — or to say that a non-integrated process is the sensible first stage.
Tour groups and distributing in advance
Groups arranged in advance work best when the profiles reach travellers well before departure, so everyone installs on home Wi-Fi. Waiting to install together at the airport is the plan that fails most easily: airport Wi-Fi is slow exactly when it is busiest, and the group leader ends up troubleshooting device by device during the tightest hour of the day.
For groups we prepare the profile set with Thai and English installation notes, which the coordinator distributes through the agreed channel. What the organiser should prepare is a confirmed traveller list and a way of tracking who has installed before the departure date.
How traveller data is handled
We keep what issuing and supporting an order requires: principally the ordering email address and the plan details. Activation data is treated as sensitive and is shown only once the ordering email has been confirmed. The full detail sits in our privacy policy, which is worth reading before settling how data will flow in a business arrangement.
For an organisation, the questions to settle are who on your side receives the installation data, how it moves internally, and who is entitled to contact us later for order details. Naming a coordinator up front improves both the security and the speed of resolution at the same time.
Service levels and the real support hours
Our published hours are the real ones, and we do not claim round-the-clock cover we do not staff. An accurate statement of hours serves a traveller better than a reassuring line that nobody answers at two in the morning. For corporate accounts, response-time commitments are agreed case by case and in writing.
There are exactly two ways to reach us: LINE at https://lin.ee/skDPoNx and email at esimonline.asia@gmail.com. We do not run a support telephone line. If you are passing contact details to travellers on your team, pass those two and tell them to include the order number in the first message.
How we choose the suppliers behind the plans
We look at how clearly the terms are written, how consistently profiles are issued, whether top-ups are supported, and whether the fair-use policy carries actual numbers. Suppliers who stay vague on those points do not get listed, because vagueness always becomes the traveller's problem rather than the problem of whoever wrote the terms.
For resellers and corporate buyers this criterion matters directly, because what you pass to your customer is the supplier's terms and not our commentary. If you need an internal summary of a specific plan's conditions, ask, and we will collate what is actually stated without adding guarantees that do not exist.
Reusing our material
The material here is written by our editorial desk, so it is not free to reuse. If you want part of it in a team document or on your own site, ask case by case. What we never permit is an edit that changes the technical meaning — cutting the words depending on the supplier out of a sentence describing a condition, for instance, which turns an explanation into a guarantee.
For most resellers the simpler route is to link to the relevant page rather than copy it, because those pages get updated when conditions change while a copy stays frozen at the day it was taken.
A checklist before you send the request
Answer all of these before you press send and your request skips at least one round of back-and-forth.
- The traveller count and how many devices genuinely need data
- Every destination country, including any long layover
- Travel dates for each person or group
- The name and details the documents must carry, as confirmed by finance
- One named coordinator to be the single point of contact
- A safe channel for getting installation data to each traveller individually
- The payment arrangement you want, and whether a billing cycle is needed
FAQ
Is there a minimum order size for a business request?+
We do not publish a fixed minimum, because what makes a request a business one is the paperwork and the administration rather than headcount alone. A team of three that needs documents in the company name and profiles routed through one coordinator can be handled that way. Send the numbers and dates and we will say which shape fits.
If someone cancels, can an uninstalled profile be given to a different traveller?+
It depends on that plan's supplier terms and on whether the validity clock has started. A profile that is neither installed nor counting has better odds than one already running, but we do not promise in advance that every case can be reassigned. Tell us as soon as a cancellation is known, with the order number, rather than waiting until close to departure when the options have narrowed.
Can documents be reissued in the company name after the fact?+
Contact us with the order number and the email used at checkout, and tell us the name and details required. We will check whether it is possible in that case. The safer route is to give the document details before ordering, especially for a multi-person order that has to reach finance as one set.
How do we reach the business desk, and is there a phone number?+
Two ways: LINE at https://lin.ee/skDPoNx and email at esimonline.asia@gmail.com. There is no telephone number for support or for the business desk, and we are not staffed around the clock — the real hours are on the contact page. For business requests with attachments, email is easier to trace later.
Does a reseller have to handle all customer support alone?+
Not all of it. The agreement defines which categories you handle and which come to us. Plan-selection and first-line installation questions are usually faster answered by the reseller; anything needing a check with the supplier, such as profile status or an activation failure, should come to us with the order number attached.
Can we buy for a whole team at once?
Yes. Contact our business desk with traveller numbers, destinations and dates, and we will put together the bundle and the paperwork on an agreed cycle. Volume mainly simplifies administration; it does not automatically cut the unit price.
Can I resell under my own brand?
Under agreed terms, yes: we set out that you sell as a reseller, the pricing you may set, and the support you take on. We do not allow coverage or speed claims that go beyond what the supplier states.
How does the affiliate programme work?
You send readers through a tracked link and earn a share on paid orders. Terms, rates and payout cycles are on the programme page. We ask partners to disclose the relationship to their readers plainly.
Can we integrate with your system?
Case by case. Our platform swaps eSIM and payment providers behind an adapter layer, so connecting to a booking or travel-management system is feasible. The exact scope depends on what we agree.
Can you invoice monthly instead of per order?
For corporate accounts with continuing usage, yes — credit terms and limits are agreed up front. We do not start a credit cycle without a written agreement in place.
Can we reuse your articles?
Not automatically — the material here is written by our editorial desk. Ask us case by case. We do not permit edits that change the meaning of the technical information.
Do you support tour groups?
Yes, for groups arranged in advance: we prepare the profiles as a set with Thai and English installation instructions, so the group leader can distribute them before departure instead of everyone installing at the airport.
How is traveller data handled?
We keep what issuing and supporting an order requires — the email address and the plan details. Activation data is treated as sensitive and shown only after the ordering email is confirmed. The privacy policy has the specifics.
Do you offer a service level agreement?
Our published hours are the real ones, and we do not claim round-the-clock cover we do not staff. For corporate accounts, response-time commitments are agreed case by case.
How do you choose suppliers?
We look at how clearly the terms are stated, how consistently profiles are issued, whether top-ups are supported, and whether the fair-use policy carries real numbers. Suppliers who stay vague do not get listed, however much they pay.