Refundable

• The profile has not been installed and the validity period has not started.
• It was installed but genuinely does not work, and support confirms the fault is on the provider side.
• A duplicate order created by mistake.

Not refundable

• The plan has been installed and used, or its validity has started.
• The handset does not support eSIM or is carrier-locked — both checkable before buying.
• The wrong country was bought although the plan page states its coverage.
• Slower speed than hoped, since speed is never guaranteed.

To request a refund, send your order number to esimonline.asia@gmail.com or message us on LINE.