It depends on the plan's state. Installed but not yet started and with no data used can usually be considered under this policy; once it is in use it generally cannot. Contact us with the order number and we will check the actual status without promising an outcome in advance.

That seller does, because the purchase contract and refund policy are theirs, not ours. Contact them through the route in your order confirmation email. If you genuinely cannot reach them, tell us and we will help point you in the right direction.

Generally not: plans are sold as a package of volume and validity rather than metered by use. If you routinely finish with data left, try a smaller size next time and top up if needed.

Once we issue the refund, when it lands depends on your bank or payment provider, so we do not quote a fixed number of days. We do tell you the date we issued it.

Contact us at once with both order numbers, and do not install the profile from the unwanted one: your options are wider while it is still uninstalled.

Tell us with your order number and device model. Since device compatibility is checkable before buying, this case generally does not qualify for a refund, but we will still check the actual status and tell you what we find.