No. Buying from another seller creates a contract with them, and their terms, refund policy and support apply. We can only offer general technical guidance in that situation.

It depends on the plan: some start at first connection, some on a date you set, some at successful installation. The supplier defines it and the plan page states it. The safe approach is to install before you travel but leave the line off until you arrive.

Normally not, because speed is never guaranteed — it depends on the local network and the conditions where you are. A profile that does not connect at all despite correct installation inside the coverage area is a different case, and you should tell us straight away.

Normally no. A QR code installs once, by the nature of eSIM, and deleting it yourself then being unable to reinstall is not a ground for a refund. If you need to change or reset your handset, contact us before doing it.

Traveller plans are built for temporary use while abroad, not as a standing replacement for a domestic service. What is allowed in your home country varies by plan and supplier, so check that plan's details first.

No. The version governing your order is the one published when you ordered, and later revisions are not retroactive. If you want a record, save this page alongside your order confirmation email.