No. We work through LINE and email only. If you see a phone number claiming to be ours, check back with us on the official LINE account or email address first.

During support hours LINE is usually faster than email. Messages arriving outside 08:00 to 22:00 Thailand time are answered when we reopen. We do not run round-the-clock cover, which is why installing and checking your handset before you travel matters.

Yes — Thai or English. Write in whichever language lets you describe the symptoms most precisely, because the detail matters more than the language.

A cellular settings screen normally contains nothing sensitive. Avoid sending images that show passwords, bank verification codes or a full card number, and if you are unsure, cover that part before sending.

Send the message with as much detail as you can, then work through the basic checks yourself while you wait. Most problems live in the phone's own settings, and if you must be online immediately, airport or hotel Wi-Fi bridges the gap.

Email us describing what you have in mind and we will say plainly whether it is something we can do. We do not run any paid referral programme, so there is no need to ask about one.

On LINE, usually within minutes during support hours. Email within one business day.

Contact that seller first, since they hold your order. If you cannot reach them, message us and we will help you work out the next step.