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加购流量

加购流量、延长有效期,以及适用的条件。

加购流量

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加购流量

CauseWhat to check

加购流量

常见问题

Can I top up after the plan has already expired?+

Usually not. A top-up is generally only possible while the plan is still within its validity window. Once it has expired a new plan is required instead. Check the expiry date in your confirmation email or order page before deciding.

Does topping up always extend the validity?+

Not always. Some options add only data while the original expiry still governs; others extend it too. Always read the description of the option shown on the order page before confirming.

Can I top up into a different type of plan than the one I already have?+

No. A top-up only adds volume or validity to the existing plan under that plan's own terms. If you need different terms, buy a new, separate plan instead, which becomes an entirely separate profile.

I topped up but the data allowance has not increased on my phone yet — what should I do?+

Wait a little and toggle airplane mode once, since the on-device figure usually lags the system slightly. If it still has not appeared, check that top-up's order status, then contact the team with the order number rather than buying another top-up.

With several eSIM profiles on the same phone, how do I know I topped up the right one?+

Check each profile's order name or number in your account before confirming, and select the one matching the line actually in use, not another profile that is merely installed and idle.

Does a top-up get its own receipt separate from the original plan's?+

Yes. Each top-up is its own payment with a separate order number and receipt, even though it applies to the same profile. If you need a combined document, contact the team with every related order number.

SituationBetter-suited choice

本分类常见问题

可以加购流量吗?+

可以,前提是套餐标明支持加购。打开「我的 eSIM」,选择使用中的配置文件再选加购,流量会加到同一个配置文件上,不必重新安装。如果套餐不支持加购,就另买一个套餐,当成另一个配置文件安装。

为什么我的套餐不能加购流量?+

常见原因有:这个套餐本来就不支持加购、配置文件已经过期,或者从来没有启用过。配置文件一旦过期,加购也救不回来,只能重新购买套餐。

套餐过期后还能加购流量吗?+

通常不行:加购一般只能在套餐仍在有效期内时进行,过期之后多半需要重新购买套餐。请在确认邮件或订单页面查看到期时间;如果不确定,请在再次购买前带着订单号联系我们。

加购流量会延长有效期吗?+

不一定。有些加购只增加流量,到期时间仍以原本的为准;有些则会一并延长。确认之前,请先看订单页面上该加购选项的说明。

可以用另一种套餐来加购吗?+

加购是依原套餐的条款为它增加流量或有效期,并不会把它变成另一种产品。如果你需要不同的条件,例如从日流量套餐换成共用流量的套餐,请直接购买新套餐:它会是一个独立的配置文件。

加购了但流量没有增加怎么办?+

请稍等一会儿并开关一次飞行模式,因为手机上显示的数字会比系统慢一些。如果仍然没有出现,请带上加购的订单号联系我们。

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