Top-up
Adding data, extending validity, and conditions.
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Preguntas frecuentes
Can I top up after the plan has already expired?+
Usually not. A top-up is generally only possible while the plan is still within its validity window. Once it has expired a new plan is required instead. Check the expiry date in your confirmation email or order page before deciding.
Does topping up always extend the validity?+
Not always. Some options add only data while the original expiry still governs; others extend it too. Always read the description of the option shown on the order page before confirming.
Can I top up into a different type of plan than the one I already have?+
No. A top-up only adds volume or validity to the existing plan under that plan's own terms. If you need different terms, buy a new, separate plan instead, which becomes an entirely separate profile.
I topped up but the data allowance has not increased on my phone yet — what should I do?+
Wait a little and toggle airplane mode once, since the on-device figure usually lags the system slightly. If it still has not appeared, check that top-up's order status, then contact the team with the order number rather than buying another top-up.
With several eSIM profiles on the same phone, how do I know I topped up the right one?+
Check each profile's order name or number in your account before confirming, and select the one matching the line actually in use, not another profile that is merely installed and idle.
Does a top-up get its own receipt separate from the original plan's?+
Yes. Each top-up is its own payment with a separate order number and receipt, even though it applies to the same profile. If you need a combined document, contact the team with every related order number.
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Common questions in this section
Can I add more data?+
Yes, if the plan is marked top-up capable. Open My eSIM, pick the active profile and choose a top-up — it applies to the same profile, no reinstall. If the plan cannot be topped up, buy a new plan and install it as an additional profile.
Why can't I top up my plan?+
Common reasons: the plan never supported top-ups, the profile already expired, or it was never activated. Once a profile has expired a top-up will not revive it — a new plan is required.
Can I top up after the plan has expired?+
Usually not: top-ups are generally only possible while the plan is still within its validity. Once it has expired a new plan is normally required. Check the expiry in your confirmation email or order page, and if you are unsure contact us with the order number before buying again.
Does topping up extend the validity?+
Not always. Some top-ups add only volume while the original expiry still governs; others extend it. Check the description of the top-up option shown on your order page before confirming.
Can I top up with a different plan type?+
A top-up adds volume or validity to the existing plan under that plan's terms; it does not convert it into a different product. If you need different terms, such as moving from a daily plan to a pooled one, buy a new plan instead: it will be a separate profile.
I topped up but the allowance has not increased+
Wait a little and toggle airplane mode once, since the on-device figure lags the system. If it still has not appeared, contact us with the top-up order number.