I topped up but the allowance has not increased
- 1
- 2
- 3
- 4
- 5
| Situation | Likely cause | What to do |
|---|---|---|
| What you want to do | What to look for in settings |
|---|---|
Preguntas frecuentes
After toggling airplane mode, how many minutes should I wait for it to appear?+
We do not give a fixed number of minutes, since it depends on the device model and signal conditions at that spot. Wait a short while first, and toggle again if it still has not appeared.
Does switching to Wi-Fi while waiting help the figure appear faster?+
Not directly — the eSIM data allowance is tied to the cellular connection, not Wi-Fi. Toggling airplane mode remains the more targeted fix, since it is the cellular radio that actually needs to re-register with the network.
I already bought a second top-up because I thought the first one failed. What can I do now?+
Contact us with both order numbers. We will check whether the first one genuinely succeeded before working out the next step with you, including whether a refund for the extra top-up applies.
I have several eSIM profiles on one device — where should I check to see the right figure?+
Go into the eSIM profile management menu and view the details of the specific profile you just topped up. Do not rely on a general overview screen that may mix in other profiles.
Will resetting all network settings fix this?+
It might help in some cases, but it risks wiping saved Wi-Fi passwords and APN settings along with it. Always try toggling airplane mode or a plain restart first.
Why does a friend with the same device model hit this issue faster or slower than I do?+
Because signal conditions differ by location, and the exact operating system version installed can differ even on the same model. Both of those factors affect how quickly the figure refreshes.
Instagram and TikTok have no web share button, so we open your phone's share sheet or copy the link instead.