加购了但流量没有增加怎么办？
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| Situation | Likely cause | What to do |
|---|---|---|
| What you want to do | What to look for in settings |
|---|---|
常见问题
After toggling airplane mode, how many minutes should I wait for it to appear?+
We do not give a fixed number of minutes, since it depends on the device model and signal conditions at that spot. Wait a short while first, and toggle again if it still has not appeared.
Does switching to Wi-Fi while waiting help the figure appear faster?+
Not directly — the eSIM data allowance is tied to the cellular connection, not Wi-Fi. Toggling airplane mode remains the more targeted fix, since it is the cellular radio that actually needs to re-register with the network.
I already bought a second top-up because I thought the first one failed. What can I do now?+
Contact us with both order numbers. We will check whether the first one genuinely succeeded before working out the next step with you, including whether a refund for the extra top-up applies.
I have several eSIM profiles on one device — where should I check to see the right figure?+
Go into the eSIM profile management menu and view the details of the specific profile you just topped up. Do not rely on a general overview screen that may mix in other profiles.
Will resetting all network settings fix this?+
It might help in some cases, but it risks wiping saved Wi-Fi passwords and APN settings along with it. Always try toggling airplane mode or a plain restart first.
Why does a friend with the same device model hit this issue faster or slower than I do?+
Because signal conditions differ by location, and the exact operating system version installed can differ even on the same model. Both of those factors affect how quickly the figure refreshes.