Installation
QR scanning, manual install, and installing before you fly.
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| Aspect | General menu location | Variation between models |
|---|---|---|
| Symptom | Likely cause | What to try |
|---|---|---|
Preguntas frecuentes
Can I install without Wi-Fi, using mobile data instead?+
Yes, if the device already has a working mobile connection during the install step, though Wi-Fi is usually more stable and does not use up your existing data allowance.
How many times can the QR code be scanned?+
It can be scanned again as many times as needed until the first successful install. Once installed successfully, that same code usually cannot install again on another device.
Can I install if the device already holds two physical SIMs?+
It depends on whether that model supports an additional eSIM on top of two physical SIMs already inserted. Check the device specification or use our device-checker tool first.
Do I need to update the operating system before installing?+
Not always mandatory, but a very old operating system version may lack the add-eSIM menu or carry certain limits. Updating to a reasonably recent version before travel is advisable.
Can the profile be deleted once it is no longer needed?+
Yes, it can be deleted once you have finished using it, to keep the device tidy, but deletion cannot be undone and does not allow reinstalling it on another device.
Why doesn't the menu on my device match what is described here?+
Menu wording differs by manufacturer and operating system version. What is described here is the general form — try searching the word "eSIM" within your device's settings search box instead.
| Internet source on arrival | What to watch for |
|---|---|
Common questions in this section
How do I scan the eSIM QR code?+
Show the QR on another screen or print it. On the phone that will use the plan open cellular settings, choose to add an eSIM or cellular plan, then scan. Do this on Wi-Fi, and never scan the same QR on a second phone — one QR can only be installed once.
Can I install manually without scanning a QR?+
Yes. Your order page shows the SM-DP+ address and activation code. Choose the manual entry option on the add-eSIM screen and paste both values. This is the practical route when you only have one phone and no second screen to display the QR.
How long does installing an eSIM take?+
Usually a few minutes. The longest part is downloading the profile, which depends on the Wi-Fi you install over. Do it at home on a stable connection, and avoid locking the screen or switching apps midway, since an interrupted download may have to start again.
Can I install an eSIM without Wi-Fi?+
Installation needs an internet connection, but it does not have to be Wi-Fi: your main SIM's mobile data or another phone's hotspot works too. If you use your main SIM abroad, mind the roaming charges and switch it back off once the install finishes.
I lost the QR code. How do I install?+
Your QR code and activation string are in the order confirmation email and on the order page in your account. If neither opens, contact us with the order number and we will resend it, provided the profile has not already been installed.
Can one plan be installed on two devices?+
No. A profile installs once and lives on one device. To get another device online, share a hotspot from the phone that has it, or buy a separate plan for that device.
Can I reinstall the same eSIM after resetting my phone?+
A QR code generally installs only once, and wiping a phone without properly removing the profile can leave it uninstallable. If you must reset, contact us first with the order number and we will check with the supplier what is possible. We cannot promise in advance that a replacement profile can be issued.
Will an OS update remove my eSIM?+
A normal OS update does not remove an installed eSIM profile, though settings such as which line carries data or whether roaming is on can revert to defaults. Check the cellular settings after updating, and if you update while travelling, do it on stable Wi-Fi.
Installation says it failed. What now?+
Do not retry repeatedly. Check three things first: your internet connection, free profile slots on the device, and whether this profile was already installed. Then contact us with the exact on-screen message.
The QR code will not scan+
Show the QR on another screen or print it, and raise the screen brightness. If it still fails, use the manual entry details included with your order.
How do I install by entering the details manually?+
On the phone's add-eSIM screen choose manual entry, then type the server address and activation code exactly as given in your order.
Read each answer in full
- How do I scan the eSIM QR code?
- Can I install manually without scanning a QR?
- How long does installing an eSIM take?
- Can I install an eSIM without Wi-Fi?
- I lost the QR code. How do I install?
- Can one plan be installed on two devices?
- Can I reinstall the same eSIM after resetting my phone?
- Will an OS update remove my eSIM?
- Installation says it failed. What now?
- The QR code will not scan
- How do I install by entering the details manually?