套餐过期后还能加购流量吗？
| Situation | Can it be topped up? |
|---|---|
| Where to check the expiry date | Advantage |
|---|---|
常见问题
If data remains but the expiry date has arrived, does it still work?+
Generally not — the day-based condition usually overrides however much data remains. The plan usually stops working the moment the expiry date arrives, regardless of leftover data.
Does the eSIM profile stay on the device after it expires?+
It usually stays, but its status changes to having no active plan. Seeing the profile's name is not evidence it is still usable.
Do all plans share the same rule on topping up after expiry?+
No — each plan comes from a different supplier and sets its own rule. Check the specific plan's own detail page, or ask the team.
Does validity count from the purchase date or the activation date?+
It depends on the plan. Some count from the actual activation date, particularly if a start date was chosen in advance. Check the confirmation email or the plan's detail page for clarity.
Does buying a new plan always require installing a new profile?+
Not always — some suppliers allow attaching a new plan to the existing profile, others require an entirely new install. Check the plan's detail page or ask the team before buying.
What should be done if the displayed expiry date seems wrong?+
Contact the team on LINE at https://lin.ee/skDPoNx or by email at esimonline.asia@gmail.com with the order number and a screenshot of what is showing, so it can be checked before deciding to buy a new plan.