Yes: 089-942-0818 and 088-521-6848. We take messages around the clock, every day. If you see a different number claiming to be ours, check back with us on the official LINE account or email address first.

We cover all 24 hours, every day, so yes — we answer outside normal office hours. LINE is always faster than email. Daytime in Thailand is quickest; the small hours can take a little longer, but nothing is left until morning.

Yes — Thai or English. Write in whichever language lets you describe the symptoms most precisely, because the detail matters more than the language.

A cellular settings screen normally contains nothing sensitive. Avoid sending images that show passwords, bank verification codes or a full card number, and if you are unsure, cover that part before sending.

Send the message with as much detail as you can — we take them all night — then work through the basic checks yourself while you wait. Most problems live in the phone's own settings, and if you must be online immediately, airport or hotel Wi-Fi bridges the gap.

Email us describing what you have in mind and we will say plainly whether it is something we can do. We do not run any paid referral programme, so there is no need to ask about one.

The telephone is fastest when the line is free. On LINE, usually within minutes. Email within a day. We cover all 24 hours, though the small hours in Thailand can be a little slower.