A profile that is neither installed nor activated is refundable under the refund policy. Contact us with the order number and the email used at checkout, and do not install it while you wait for an answer, because installing changes the state of the case immediately. The sooner you write, the more options there are.

It depends on whether the check shows a network-side fault or a handset setting. Where a verified network fault made the plan unusable, that case is refundable. Send us the phone model, the city you were in, and screenshots of the line settings and any error, so the check with the supplier is aimed at the right thing. We report what the check actually finds.

Because a plan is sold as a package of volume and validity rather than metered by consumption, so what you pay is the price of the whole package rather than a rate per gigabyte used. If you routinely finish with data left, the cheaper route is a smaller size next time, topped up if that plan supports topping up.

We do not quote a fixed number of days, because after we issue the refund the timing belongs to your bank or payment provider, and their cycles differ. What we always give you is the date we issued it. If it runs longer than your bank states, tell us and we will send the evidence for you to take to them.

Contact us with the order number and do not delete the profile. We check the real state: whether validity has started and whether any data has been used. Not started and unused can usually be considered under the refund policy; already in use generally cannot. We tell you what we see rather than promising a result in advance.

Ask us whether any other option exists in your case, such as putting an existing plan to use on a later trip where its terms still allow it, or choosing a better-matched plan next time by checking country, device and size before buying. We answer from that plan's actual terms rather than from what we would like them to be.