合作伙伴销售的套餐由谁负责退款？
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优点
缺点
| Question | Who handles it |
|---|---|
| What you see | What it signals |
|---|---|
常见问题
I bought the plan through a different seller — who do I ask for a refund?+
That seller handles it, because the purchase contract and refund policy are theirs. Contact them through the channel in your order confirmation email.
How do I know whether I bought through a different seller or directly on your site?+
Open the confirmation email and check the sender's name, or compare the payee on your card statement. If it is not our name, you bought through a different seller.
I genuinely cannot reach that seller — what do I do next?+
Tell us after trying every channel to reach that seller. We will help point you in a direction where we can, but we cannot approve a refund on their behalf.
Is another seller's refund policy the same as ours?+
Not necessarily. Each seller sets their own policy. Ask that seller directly what their own conditions state.
Do you keep records of another seller's own orders?+
Generally no, since the order and payment happen inside that seller's own system. We therefore have no direct record of your payment.
What can you help with if I bought through a different seller and have a problem?+
We can help check whether the eSIM profile received matches the order, and point to an additional contact route if we have the information, but approving a refund still remains that seller's own decision.