什么情况可以退款？
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| Situation | How it is treated |
|---|---|
| Detail to include | Why it matters |
|---|---|
常见问题
Can a plan bought but never used be refunded?+
Yes — if it has never been installed or activated at all, that is the most straightforward refund case.
Is a refund possible if installed but not yet truly activated?+
This differs from never having touched the profile at all, so it usually moves into individual review rather than automatic approval. It is worth contacting the team and explaining the situation.
Can the wrong country be refunded if it has never been installed?+
Yes, since no service has touched that profile at all — this counts as a straightforward refund case.
Does slow internet or weak signal alone qualify for a refund?+
Generally no — it needs to be a genuinely verifiable network-side fault, such as activation happening but no connection ever registering for the whole period reported.
What should be done if a device turns out unsupported despite our device page?+
Report the exact device model, the country the device was bought in, and the error message seen, for the team to check. This case is reviewed individually.
How long does a refund take?+
This page cannot state a fixed timeframe, since it depends on how complex the case is and the payment channel used. Having complete information from the start usually moves things faster.