When can I get a refund?
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| Situation | How it is treated |
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| Detail to include | Why it matters |
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Questions fréquentes
Can a plan bought but never used be refunded?+
Yes — if it has never been installed or activated at all, that is the most straightforward refund case.
Is a refund possible if installed but not yet truly activated?+
No. Installation is the dividing line: once the profile is on the phone the supplier will not take it back, even with no data used.
Can the wrong country be refunded if it has never been installed?+
Yes, since no service has touched that profile at all — this counts as a straightforward refund case.
Does slow internet or weak signal alone qualify for a refund?+
Generally no — it needs to be a genuinely verifiable network-side fault, such as activation happening but no connection ever registering for the whole period reported.
What should be done if a device turns out unsupported despite our device page?+
Report the exact device model, the country the device was bought in, and the error message seen, for the team to check. This case is reviewed individually.
How long does a refund take?+
A self-serve refund from the order page is issued immediately; the money then lands on your bank's cycle, usually 5 to 10 working days.
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