Payment succeeded but there is no QR
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Questions fréquentes
I paid successfully — why is there still no QR?+
Payment and eSIM issuance are two separate steps. The system waits for the supplier to issue the profile after payment is confirmed, which can take a little while.
How long should I wait before contacting support?+
If processing stays stuck for more than 30 minutes after payment succeeds, contact us to have it checked with the supplier.
If the profile fails to issue, will I get a refund?+
Yes. We refund in full once a review confirms the profile genuinely could not be issued, back through the same channel payment came in on.
Can I place another order while waiting?+
Not recommended, since it creates two separately paid orders. If the first is still processing, wait or contact us instead.
Does processing always staying stuck mean there is a problem?+
Not always — sometimes it is the supplier's own queue handling many orders at once. But past 30 minutes, let us check it.
What should I prepare before contacting support about this?+
Have the order number, the time payment succeeded, and the receipt or payment proof ready — it helps the check go faster.
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