安装之后还能退款吗？
| State | General likelihood of a refund being considered |
|---|---|
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优点
缺点
常见问题
Installed but never travelled at all — can I still get a refund?+
If the profile has never connected to a network and has not expired, it is usually still considerable. Contact us with the order number so we can check the actual status first.
If only a few MB were used, does that already count as in use?+
Generally yes — the source system records that data was pulled, regardless of the amount. The size used does not change the state back to never used.
The profile was already deleted before contacting you — can it still be checked?+
In some cases it can still be checked from the source system, since state is recorded on the issuing side, not only on the device. Describe when it was deleted as precisely as you can recall to help the check.
Bought the wrong destination and never installed it — can I swap the plan instead of a refund?+
Either can be raised. State what you actually want clearly — switching to the correct destination or a refund — and we will check the status and tell you which options genuinely apply.
How many days does it take to get an answer about a refund?+
There is no fixed window, since some cases also need a reply from the originating supplier. We report progress as it develops rather than leaving it unanswered.
Which channel should I use to request a refund?+
LINE https://lin.ee/skDPoNx (@esimonline) or email esimonline.asia@gmail.com, with the order number and details of the profile's state.