怎么联系客服？
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| What you contact about | What we can do | What is outside our hands |
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常见问题
Which channel gets the fastest answer?+
LINE at https://lin.ee/skDPoNx is the fastest, since screenshots and messages can go back and forth instantly.
Is there a phone number to call?+
No. The only channels that exist are LINE and email at esimonline.asia@gmail.com.
Is support available around the clock?+
No. The team is not staffed around the clock every day. A message sent outside working hours is still read and answered later, but the wait will be longer than usual.
Can I still contact the team without an order number?+
Yes, but try to find it first from the confirmation email or order history page, since it lets the team check far faster. If you truly cannot find it, give the email or name used at purchase instead.
How long does it take to get a reply?+
We do not state a fixed response time, since it depends on when you send it and how complex the matter is. Preparing full information from your very first message always helps you get an answer faster.
Is there a referral or commission programme for anyone who refers customers?+
No. No referral or commission programme of this kind exists. If you come across an offer claiming otherwise, verify it through our genuine channels before trusting it.
I messaged and have not heard back — should I message again?+
Yes, but reply inside the existing conversation rather than starting a new one, and add what has changed — whether the symptom improved or worsened. Starting fresh makes us re-read everything and can be slower. Also remember we do not operate around the clock; a message sent outside working hours gets its answer when we are back.
Is there a phone number I can call?+
No. Our only channels are LINE at https://lin.ee/skDPoNx and email at esimonline.asia@gmail.com. If you come across a phone number claiming to be ours, treat it as not ours, and do not give personal or payment details to whoever answers.
How many screenshots are enough?+
Two or three usually suffice: the error message you see, the cellular settings screen showing every line on the device, and the top corner of the screen showing the network name and signal bars. Those three answer nearly all the basic questions without a round of follow-ups.
Is it better to write in Thai or English?+
Use whichever language lets you describe the symptom most precisely; clarity of detail matters more than the language. If the on-screen text is in another language, send the screenshot exactly as it appears rather than translating it, because a translated error message can lose the wording that identifies the cause.
What if the problem happens in the middle of the night and I need data now?+
Run the basic checks first: restart, confirm the eSIM line is on and set as the data line, and enable data roaming on it. Meanwhile send us a message with full details; we will see it and reply when we are back. If you truly must be online that night, hotel Wi-Fi is usually the fastest route.
Do I need to send the order number every time, even on the same issue?+
If you are replying inside the same conversation, no — not on every message. But if you open a new message or switch channel from LINE to email, always include it, because it is the link that lets us find the earlier case fastest without starting the questions over.