付了钱却没收到 eSIM 怎么办？
| What to check | Where to find it | Why it matters |
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| Information to prepare | Why we need it |
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常见问题
I paid but no email ever arrived. What should I do first?+
Check the spam folder and every tab in your email first, then open the order page in your account, where the QR and install codes are always present regardless of whether the email arrives.
How long should I wait before contacting the team?+
If the order page shows no QR or install code within fifteen minutes of successful payment, contact us right away.
I typed the wrong email at checkout. Can the order still be recovered?+
Yes. Sign in with the same account used at checkout and open the order page directly, which does not depend on email at all. If you want the email corrected in the system, let us know separately.
Should I just buy again if unsure whether the first order succeeded?+
Not yet. Check the order page and your payment method's statement first, then contact us if still unsure, so you do not end up paying twice unnecessarily.
I bought through a link labelled sold by partner and never received the eSIM. What should I do?+
Contact that seller directly, since the order sits in their own system, not ours. We have no access to check that kind of order on their behalf.
How can I contact the team, and is there a phone number to call?+
Contact is available through LINE at https://lin.ee/skDPoNx or email at esimonline.asia@gmail.com only. We have no telephone number to call, and we do not offer round-the-clock support every day.