下单时填错邮箱了怎么办？
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常见问题
Can the order's email be edited directly from the account page?+
No, self-editing is not available, because it always requires identity verification first, to stop anyone who knows only the order number from redirecting delivery to their own address. Contact the team with the details recommended on this page instead.
If it was only a one-character typo and that address does not actually exist, is contact still needed?+
Yes, it is still worth reporting, since the system has no way of knowing whether that inbox exists until it tries sending to it. Provide the correct address so the team can resend to a working one.
If the profile has already been installed at the wrong address, can it still be fixed?+
It depends on the order's status and a case-by-case assessment; there is no single fixed answer for every situation. Report the full details and let the team evaluate the most suitable path for that specific case.
How long does it take before the details arrive at the new address?+
The time it takes depends on how complete the information given is and how urgent that particular case is; this page does not quote a fixed timeframe since it genuinely varies. The best approach is giving all the details in the first message to cut down on back-and-forth.
Will the team ask for a password or OTP during identity verification?+
Never. Verification is based solely on matching order details. If anyone claiming to be the team asks for a password or an OTP, treat it as suspicious and do not hand that information over.