我的 eSIM 数据是怎么保存的？
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| What you are holding | How to treat it | What a leak means |
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优点
缺点
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常见问题
Can support staff see my full activation code when I ask for help?+
To help investigate your order, staff need to be able to access the order detail, including the installation data, through internal systems. That information is never published publicly and is not shown on any page to anyone else.
Once I have installed it, do I still need to worry about someone seeing the old QR?+
The main risk drops considerably, since a profile normally cannot be reinstalled. It is still worth not publishing the QR image publicly without reason, since other order detail can sit in the same image.
Where is my card information kept when I pay?+
This page covers eSIM data specifically — the activation code and QR. For any question about payment information itself, please contact us directly to ask.
My phone was lost — will the installed profile move itself to a new device?+
No, since the profile is bound only to the device it was installed on. If the phone is lost, contact us with the order number so we can check what is possible, without promising in advance that a replacement can always be issued.
Can I ask for my account and all my data to be removed?+
Contact us to explain what you would like. We will check which parts can be removed and which must be kept under the requirements of the transaction, and reply with the outcome.
Does the order link expire by itself after a while?+
The exact behaviour can vary by order. If you are unsure whether your original link still opens, sign in with the account instead, or contact us for a fresh one.
If a travel companion asks to see my QR, how do I do that safely?+
Let them look at your own screen directly rather than sending the image or link for them to keep on their device. This cuts the chance of it being saved, forwarded or posted later by accident.
Why is the QR not shown directly in the confirmation email without clicking a link?+
Opening it through a link rather than embedding the image directly limits who can reach the code, since an email can be forwarded or opened on another device more easily than a link tied directly to that specific order.
I have already sent my QR to someone else — what do I do first?+
Contact the recipient immediately and ask them to delete the image and not tap install — as long as nobody has installed it, your plan is still intact. Then install it on your own device if you are in a position to, because a profile is usually single-use and whoever installs first keeps it. After that, tell us the order number so we can check the plan's state and give you a straight answer about what options remain. We will not promise in advance that a fresh code can always be issued: that depends on the supplier behind the plan and on the profile's state at that moment.
Can I keep the QR image on my phone, or should I delete it right after installing?+
Keeping it is reasonable before installation and while you are still unsure the install completed, since a dropped connection sometimes means restarting the process. Once the profile is in place and the device is holding a signal at the destination, the image is of almost no further use to you. Deleting it from the library and the recently-deleted album removes the risk of accidental sharing — worth doing especially if automatic photo backup is on or you share albums with travel companions.
Why does the site not show the supplier's credentials when I am the one who paid?+
Because supplier credentials are a different thing from your installation details. What you actually need is the code that provisions the profile on your device, and that is delivered to you in full. The credentials that connect our systems to a supplier would not make your plan work any better, yet a leak of them would affect other customers' orders as well. Keeping them off the frontend protects every order at once, rather than withholding something you are entitled to.
If I change to a new phone mid-trip, can the plan move with me?+
Generally it cannot. The profile is tied to the device it was installed on, and the original code usually cannot be reused. Whether anything is possible depends on the supplier behind that particular plan. If you know in advance that you will switch devices, install on the phone you intend to carry for the whole trip. If the switch is forced by a lost or broken handset, tell us the order number so we can check the state and describe the options that genuinely exist in your case.
How can I tell whether a message claiming to be from you is genuine?+
Look at two things: the channel and the request. Our channels are only LINE at https://lin.ee/skDPoNx (@esimonline) and email at esimonline.asia@gmail.com — we have no telephone number and we do not call customers. As for the request, we will never ask for an email password, an OTP, a full card number, or for you to install a remote-control app. Anything outside that is not us. The safest check is to open our site yourself and reach the contact page from there, rather than tapping a link inside the message.
I bought a plan for someone else — what is the safest way to send the installation details?+
Send it one to one, in a private chat with the person the plan belongs to. Do not put it in a group, even a family or tour group where everyone knows each other — the main risk is not a stranger, it is two members installing each other's codes by accident. Before sending, write down which order belongs to whom and for which country, and have each traveller do the install themselves on their own device while still on home Wi-Fi. That removes most of the trouble that would otherwise surface on arrival.