No. If you sign up using the same email you used to buy, that earlier order is pulled into the new account automatically, because the system ties history to the email address, not to when the account was created.

Not automatically. Order history stays tied to whichever email was used at purchase, so sign in with each one in turn to see its own history. If you want them merged into one account, contact the team with both addresses.

An eSIM profile always binds to the first device that installs it successfully. If someone else scans it before you do, the plan becomes theirs immediately and cannot be moved back to your device — which is exactly why a QR image should never be shared publicly.

Yes. Send the request from the email tied to the account, and the team will verify identity before acting. Some transaction-related records may need to be kept for a legally required period, which will be stated clearly in the reply.

Use the reset-password link on the sign-in page; it is sent only to the account's own email. The team will never ask for your password and cannot see the existing one.

Yes, from account settings. A confirmation email goes to the new address before the change takes effect. All of your existing orders stay with the same account as before and are unaffected by the change.