Konto
Signing up, signing in, and managing your details.
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| Situation | What happens |
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| Symptom | Likely cause | What to do |
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Häufige Fragen
If I buy without an account and sign up later, will my earlier order disappear?+
No. If you sign up using the same email you used to buy, that earlier order is pulled into the new account automatically, because the system ties history to the email address, not to when the account was created.
I have bought under two different emails — can I see everything in one place?+
Not automatically. Order history stays tied to whichever email was used at purchase, so sign in with each one in turn to see its own history. If you want them merged into one account, contact the team with both addresses.
What happens if someone else gets a copy of my QR code?+
An eSIM profile always binds to the first device that installs it successfully. If someone else scans it before you do, the plan becomes theirs immediately and cannot be moved back to your device — which is exactly why a QR image should never be shared publicly.
Can I have my account and data deleted?+
Yes. Send the request from the email tied to the account, and the team will verify identity before acting. Some transaction-related records may need to be kept for a legally required period, which will be stated clearly in the reply.
I forgot my account password. What should I do?+
Use the reset-password link on the sign-in page; it is sent only to the account's own email. The team will never ask for your password and cannot see the existing one.
Can I change my account email, and does it affect old orders?+
Yes, from account settings. A confirmation email goes to the new address before the change takes effect. All of your existing orders stay with the same account as before and are unaffected by the change.
Common questions in this section
Do I need an account to buy?+
No — checkout with just an email works. An account simply means you can reopen your QR, receipts and usage at any time, which matters if the email lands in spam.
How is my eSIM data stored?+
Activation codes and QR images are treated as sensitive order data: they are shown only to the order's account or a holder of the order link, and supplier credentials never appear in the frontend. Never post your QR publicly — whoever installs it first gets the plan.
Can I change my account email?+
Yes, from your account settings. A confirmation goes to the new address to prove you can access it. Your existing orders stay with the same account and are not affected by the change.
Can I have my account and data deleted?+
Yes. Send the request from the email registered to the account and we will verify it before acting. Some transaction records may have to be retained for a legally required period, which we will state clearly in our reply. The full detail is in the privacy policy.
Where can I see my past orders?+
Sign in with the email used to buy and open the orders page in your account: it holds the plan details, installation data and top-up history. If you have bought under several addresses, check each one, since history is tied to the email used at purchase.
I forgot my account password+
Use the reset link on the sign-in page; it is sent to the account's email address. Our team will never ask for your password and cannot see it.
How do I change the site language?+
Use the language switch in the header or footer. Changing language takes you to that language's own web address, which is a distinct page you can bookmark.