在哪里可以看到以前的订单？
| Part of the order page | What it means |
|---|---|
| Symptom | Likely cause | What to do |
|---|---|---|
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常见问题
How long is order history kept?+
Orders remain visible in your account for you to look back at even after the plan has expired. If you are concerned about long-term access, keeping your own copy on the device remains the most certain approach.
I paid with someone else's card but used my own email — will it show in my history?+
Yes, since history is tied to the email used at checkout, not to whoever's card paid for it.
I have completely forgotten which email I used to buy — what now?+
Try each address you were regularly using around that time. If you still cannot find it, contact us with an approximate date and destination and we will help check what we can.
Can the receipt in my order history be used for an expense claim?+
The receipt attached to an order carries the date, price and plan bought, which is usually enough for a general expense claim. If your employer needs a particular format, contact us to ask beforehand.
I bought for several friends in one go — can I see each purchase separately?+
If each was bought as a separate plan under your one email, every purchase appears as its own entry in that account's history. Check the country name and date on each to tell them apart.
Can I remove an order from my history once I no longer want it there?+
The history page exists to keep your purchase record. If you want a particular entry removed for personal reasons, contact us directly to ask whether that is possible in your case.
I have changed my main email — will the old history follow?+
Not automatically, since history is tied to whichever email was used at the time of each purchase. To bring old history together under a new account, contact us to check whether it can be linked.
The page shows a profile as not installed, though I am sure I installed it — is that wrong?+
It may simply be a delay in the status updating, so refresh the page first. If it still shows incorrectly afterwards, contact us with the order number so we can check with the supplier.