Where can I see my past orders?
Sign in with the email used to buy and open the orders page in your account: it holds the plan details, installation data and top-up history. If you have bought under several addresses, check each one, since history is tied to the email used at purchase.
The order history page is where everything about the eSIMs you have bought from us lives: plan details, purchase date, current status, and any top-up history where the plan supports it. It matters when you want to reopen a QR code before boarding, when you need a receipt for an expense claim, or when you are talking to support and need the right order number to hand over.
This page is written for anyone who has bought an eSIM from us at least once and wants to know where to find the details again, including people with several purchases across different trips who have started losing track of which is which, and anyone who has opened the account area and wondered why an order seems to be missing. We go through what order history actually contains, how to reach it correctly, and what to do when it will not show up.
What is actually inside an order
A single order holds several parts at once. The first is the plan detail itself: the country or region it covers, the data allowance included, and the validity period. The second is the installation data, which includes both the QR code and a text activation string for when scanning a QR is not possible or you need to type it in by hand. The third is the profile's current status — not yet installed, installed but not yet activated, or activated and running its own clock. The last is the top-up history, where that particular plan is one that can be topped up.
Signing in with the right email
Order history is tied to the email address used at checkout, not to any account name or phone number. The commonest mistake is remembering that you bought something but typing a different email when signing in — switching between a work and a personal address, for instance, or letting the browser autofill an address that was not the one actually used at the time. If you hold several email addresses, check the original receipt or confirmation message first to confirm which one was genuinely used.
Another common slip is a small typo in the address — a swapped letter or a wrong domain ending. The system treats that as an entirely different email and will not surface the original order at all, however similar the two addresses look to a human eye. If you are not certain, copy the address from the original receipt rather than retyping it, which removes nearly all of this kind of error.
If you checked out as a guest
Checking out without creating an account works fine, and an email address alone is enough for payment and for receiving the QR. The consequence is that you will not have an orders page to browse afterwards. What you do have is the confirmation message sent to that address once the purchase completed, and that message should be treated as the master copy of the order. If it gets deleted or the inbox becomes unreachable, recovering the detail is harder than it would be for someone with an account.
If you bought as a guest and later want everything gathered in one place, the safest route is to contact us using the same email used at purchase and ask whether that order can be linked. Do not assume that simply creating a new account with the same address will always pull the old history in automatically, since behaviour can vary case by case. Asking directly is safer than guessing.
Managing orders spread across several emails
Many travellers buy an eSIM more than once across different trips, and each purchase can end up under a slightly different email without anyone meaning it to happen — a personal address the first time, an address tied to a new handset the next. The result is history scattered across several places, with no single screen that gathers all of it together. The straightforward approach is to sign in with each address you think you may have used and keep your own note of which email holds which trip.
If you remember buying something but cannot find it under any email you have tried, check that address's spam folder and trash first, since confirmation messages are sometimes filtered there by the email provider's own spam rules. If it genuinely cannot be found, contact us with whatever you do remember, such as the approximate purchase date and the destination country you intended.
Reading the status of an old plan versus a current one
Once you hold several orders in one account, each shows its own status independently. A plan not yet installed looks different from one installed but not yet activated, and both differ from one that has already been activated and is running down its validity. Telling these three states apart matters, because misreading the status can lead you to think a plan you just bought is the same one you already finished using.
An expired plan generally continues to appear in the history so you can look back at the details of an old trip, but appearing there does not mean it can still be used. Where that plan does not support topping up, expiry is genuinely the end of that profile, and a purchase for the next trip will always be a fresh, separate order.
Keeping your own copies
Even though order history stores your data for you, relying on an internet connection to open it at the exact moment you need it most is too risky, particularly when you are standing in a foreign airport with no connectivity at all yet. It is safer to screenshot the QR code and plan detail onto the device itself before travelling, or to save the receipt as a separate file kept apart from the live account page.
Using order history when you contact support
When you contact support about an order, having the order number ready in front of you speeds things up considerably, since the team can open the correct detail straight away instead of asking several rounds of questions about when, what and which email. If you can reach the history page, copy the order number across into your very first message to us.
Our contact channels are the phone number, LINE via https://lin.ee/skDPoNx, and email at esimonline.asia@gmail.com. We reply during the team's working hours rather than around the clock, so if something is urgent — say, you are about to board and cannot find an order — get in touch as early as you can rather than leaving it to the last minute.
Keeping access secure
Your order history page holds both an unused QR and your contact details, so it deserves the same care as anything else of value. If you sign in from a public computer or a shared device, log out every time you finish, and do not let a browser remember your password on a machine that is not your own.
If you suspect someone else has accessed your account without permission, or you receive a purchase confirmation for something you did not buy, contact us straight away with whatever detail you have. We will look into it and tell you honestly what happened with that order.
Common reasons an order seems to be missing
Before concluding an order has genuinely vanished, work through the common causes first, since most of the time this is not a system fault but something minor that a second check resolves — the wrong email, a typo, or having checked out as a guest and forgetting there is no history page to browse. The table below gathers common symptoms to check through in order.
| Part of the order page | What it means |
|---|---|
| Profile status | Not installed / installed but not activated / activated / expired |
| Purchase date | The date payment completed, not the date the plan's validity clock starts |
| Top-up history | Only shown for plans that support it; empty if the plan does not |
| Installation data | The QR and text code for that profile, usable once for an actual installation |
| Symptom | Likely cause | What to do |
|---|---|---|
| Signed in but no orders show at all | Signed in with an email different from the one used at purchase | Check the original receipt and try any other address you may have used |
| Remember buying but there is no history page | Checked out as a guest | Search the confirmation email in that inbox's spam and trash folders |
| Some orders show but not every trip | Different purchases used different email addresses | Sign in with each address you think you may have used |
| The order shows but the QR will not open | A temporary connection issue or a browser fault | Try refreshing or opening it in a different browser; contact us if that still fails |
- 1Sign inOpen our account page and sign in with the email you are confident was used at purchase; check the original receipt first if you are unsure
- 2Open order historyFrom the account menu, choose the section that lists every order, which sorts by purchase date
- 3Select the order you needOpen the specific entry to see that order's plan details, status and installation data
- 4Save a copy on the deviceScreenshot the QR or save the receipt as a file on the device before travelling, in case you have no connection when you need it
- 5Note the order number separatelyCopy the order number somewhere easy to reach, in case you need it when contacting support
- Check the original receipt to confirm which email was used at purchase
- Try signing in with every email you think you may have used, not just one
- Search spam and trash before concluding the confirmation message is gone
- Have the approximate purchase date and destination country ready if you contact us
- Do not buy again before confirming the original order is genuinely gone
Frequently asked questions
FAQ
How long is order history kept?+
Orders remain visible in your account for you to look back at even after the plan has expired. If you are concerned about long-term access, keeping your own copy on the device remains the most certain approach.
I paid with someone else's card but used my own email — will it show in my history?+
Yes, since history is tied to the email used at checkout, not to whoever's card paid for it.
I have completely forgotten which email I used to buy — what now?+
Try each address you were regularly using around that time. If you still cannot find it, contact us with an approximate date and destination and we will help check what we can.
Can the receipt in my order history be used for an expense claim?+
The receipt attached to an order carries the date, price and plan bought, which is usually enough for a general expense claim. If your employer needs a particular format, contact us to ask beforehand.
I bought for several friends in one go — can I see each purchase separately?+
If each was bought as a separate plan under your one email, every purchase appears as its own entry in that account's history. Check the country name and date on each to tell them apart.
Can I remove an order from my history once I no longer want it there?+
The history page exists to keep your purchase record. If you want a particular entry removed for personal reasons, contact us directly to ask whether that is possible in your case.
I have changed my main email — will the old history follow?+
Not automatically, since history is tied to whichever email was used at the time of each purchase. To bring old history together under a new account, contact us to check whether it can be linked.
The page shows a profile as not installed, though I am sure I installed it — is that wrong?+
It may simply be a delay in the status updating, so refresh the page first. If it still shows incorrectly afterwards, contact us with the order number so we can check with the supplier.