Do I need an account to buy?
No — checkout with just an email works. An account simply means you can reopen your QR, receipts and usage at any time, which matters if the email lands in spam.
This page answers whether you need to create an account before buying an eSIM from us, and where a choice exists between the two, what actually differs in practice — at checkout, while travelling, and later when you need to look something up again. Choosing one route over the other is not just about convenience at the point of purchase; it affects how easily you can recover things later if something goes wrong.
It is written for anyone about to buy for the first time and unsure whether to sign up, anyone who has already bought as a guest and wonders whether they should have an account now, and anyone buying for other people too, wondering how to keep several orders straight without confusion.
How checkout without an account works
Checking out without an account needs just one email address to complete the transaction. Once payment succeeds, a confirmation is sent to that address immediately, carrying both the plan detail and the installation QR. The process is quick and direct, and suits anyone buying once with no plan to come back again soon.
What you do not get with this route is an orders page to browse afterwards. Your only record is the confirmation message itself. Kept safely, with that inbox still reachable, it makes little practical difference from having an account, but if that address is deleted or becomes unreachable, recovering the detail becomes harder.
What an account adds on top
Having an account changes neither the price nor the payment process. What changes is that you get one place gathering every order made under that email, reachable at any time — reopening a QR, pulling up an old receipt, or checking the top-up history of a plan you are still using.
The benefit shows up most clearly once you have bought across several trips, since instead of hunting through old emails one by one, you open a single page and see everything sorted by date. It also helps where a confirmation email lands in spam without your noticing, since the account still holds a copy of that detail to open.
When not having an account becomes inconvenient
If you buy once and finish one trip, having no account carries almost no downside. Once you start buying more often, or travelling more frequently, the inconvenience becomes clearer — hunting through several old emails to work out which order belonged to which trip, or forgetting which plan you had already topped up and by how much.
Creating an account after already buying as a guest
If you bought as a guest before and later decide to sign up using the same email, whether the old order appears automatically inside the new account can vary case by case. The safest approach is to contact us once the account is created and ask us to confirm whether the earlier order has been linked to it.
Do not wait until the day you need the QR again before checking this, since if the old order has not been linked, you would be sorting it out at exactly the moment you most need speed. Check it while there is no urgency at all.
How security differs between the two routes
Buying with an account adds one more thing to protect: the account password. A hard-to-guess password not reused elsewhere is safer than relying on the email inbox alone, since that inbox is often also the recovery route for other accounts, making it a more valuable target than it first appears.
Checking out as a guest places all the responsibility on that single email address. If the inbox is accessed by someone else, the purchase confirmation, including the QR, is seen too. Whichever route you choose, the inbox used for the transaction remains the single point most worth protecting.
Choosing the right email at signup or checkout
- Choose an email you can reach long term, not a temporary one or a work address that might be closed in future
- Avoid an email shared with other family members if you want the order kept private
- If buying for a friend or relative, agree beforehand whose email will be used so the history does not end up scattered
- Note down which email was used somewhere you will remember, especially if you hold several addresses
Buying for someone else or for a group
Buying for several friends or family members on the same trip raises the common question of whether to use one email for everyone or a separate one for each. Using a single email keeps every order gathered in one account and easy to manage from one place, but if each person needs to reach their own QR independently later, separate addresses for each is more convenient.
Whichever you choose, tell everyone in advance who holds whose QR, so there is no confusion at the airport about who should install which profile. Once a profile has been installed, it cannot be moved to someone else in the group afterwards.
The two routes side by side
| What to consider | Guest checkout | With an account |
|---|---|---|
| Speed of the first purchase | Fastest, just an email needed | A small extra step to set a password |
| One place for several orders | None; you search old emails one by one | Yes, every order gathered in one page |
| Risk if the inbox becomes unreachable | High, since there is no separate backup | Lower, since the account remains reachable |
| What must be protected | The email inbox alone | Both the inbox and the account password |
| Symptom | Likely cause | What to do |
|---|---|---|
| Signed up but the earlier guest order does not show | The old order has not yet been linked to the new account | Contact us with the email and approximate purchase date |
| Account creation will not complete | A typo in the email, or the password not meeting the requirements | Recheck the email and try a new password matching whatever the form asks for |
| Forgotten the account password | Not having signed in for a long time, or a note taken down incorrectly | Use the forgotten-password route through the email registered on the account |
Steps to create an account
- 1Open the signup pageGo to our account page and choose the option to sign up rather than sign in
- 2Enter an email you will use long termChoose an address you can definitely reach in future, not a temporary one
- 3Set a hard-to-guess passwordAvoid a password you already reuse for another account
- 4Confirm the account as instructedFollow whatever confirmation step the system shows, such as opening a verification email if one is sent
- 5Buy your plan as normalOnce the account is ready, the next purchase is recorded into this account's history automatically
Frequently asked questions
FAQ
Does having an account make a plan more or less expensive?+
It has no effect on price at all; the plan costs the same whether you buy with or without an account.
Is guest checkout less secure?+
Security mainly comes down to how well you look after the email used at purchase. If that inbox is well protected, guest checkout is not meaningfully riskier in practice.
Can I change my mind and sign up later if I first bought as a guest?+
Yes — sign up using the same email used at purchase, then contact us to confirm whether the earlier order has been linked to the new account.
Do I need an account to ask for a refund or contact support?+
No, the email used at purchase and the order number, if you have it, are enough to contact support whether or not an account exists.
Can two people share one account to each buy their own plan?+
This is technically possible, but every order ends up mixed together in one account. If you want each person's history kept clearly separate, using a separate email each is the better approach.
I have forgotten my account password — what do I do?+
Use the forgotten-password route on the sign-in page; a way to set a new password is sent to the email registered on the account.
Do I need to give an address or phone number to sign up?+
Signing up centres mainly on the email and password. If any further step appears on the signup page itself, follow whatever it asks for at the time.
If I bought as a guest and the confirmation landed in spam, can it still be recovered?+
Search that inbox's spam and trash folders first. If it still cannot be found, contact us with the approximate date and destination so we can help check.