This section answers questions about the steps before and during placing an order directly — from choosing a plan that matches your trip, through reading the detail stated on a plan's own page, to the checkout steps and what you receive afterwards. What is written here is kept separate from installing and actually using a profile on a device, which live in other categories.

If you have already bought and are looking for order status or a receipt, the orders category answers that more directly. If you are looking for installation steps, the installation category does too. This page suits the period before deciding to buy and during checkout itself.

Choosing a plan that matches your trip

The best starting point is choosing by the country or region you are visiting first, since each plan covers a different area — some cover a single country, others cover a whole region for one price. From there, consider how long you will actually be there and the data volume you expect to use each day.

If you are unsure how much data you will use per day, think about your actual habits — how often you open navigation maps, whether you post photos or video during the day — since different activities use different amounts of data. Our data calculator tool can help estimate a rough figure from the habits you describe.

What pricing is based on

The price of each plan is shown clearly on that plan's own page, and varies with area covered, data volume and the validity period stated. We do not set a fixed number here on this page, since price is tied to each individual plan and can be adjusted from time to time by the underlying network provider.

What is worth doing before buying is comparing the options shown for the same country or region, to see whether the data volume and validity period given actually suit your real usage, rather than looking only at the final price figure on its own.

Single-country plans versus regional plans

Checkout steps

1. 1Select the planChoose the plan that matches the country, validity period and data volume you want.
2. 2Enter your emailUse an address you can genuinely access, since the QR code and receipt will be sent there.
3. 3Choose a payment methodPick from the methods the system supports, as shown on the checkout page at the time.
4. 4Confirm the orderDouble-check the plan details and email once more before confirming, since amending the email after payment is harder to do.
5. 5Wait for the emailThe confirmation email with the QR code usually arrives within a few minutes; check the spam folder first if it does not appear.

Buying for someone else or well in advance

Buying a plan for someone else is done by entering the intended user's own email address at checkout, since the QR code goes directly to whichever address is entered, not necessarily the payer's own. If you want to keep a copy yourself as well, check whether the checkout page offers a secondary email field at the time.

Buying weeks ahead of a trip is entirely normal, since what you receive is a profile that has not yet been installed. Validity for most plans starts counting from actual activation, not from the order date — check that specific plan's page for the exact terms.

What you receive after a successful payment

• An order confirmation email with a receipt
• A QR code or link for installing the profile
• Plan details such as data volume and the validity period
• Basic guidance for the next installation step

Can you cancel before using it?

Cancellation and refunds depend on whether the profile has already been activated. If it has never been activated at all, the chance of a refund is generally higher than in a case where it has already been partly used. Full terms and the refund process are covered specifically in the refunds category.

Browse plans by country and region

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