A guarantee you have to argue with support for three days to collect is not a guarantee. Ours is a button on your own order page rather than a line of advertising copy.

The four things we guarantee

1. Change your mind within 14 days while the profile is uninstalled: press refund on your order page. We check the profile's state with the supplier and answer on the spot — no form, no waiting for an email.
2. If your payment goes through but we cannot issue a profile, the charge reverses itself. You do not file anything and you do not have to chase us.
3. The conditions that matter are on the plan page before you pay, not after: coverage, validity, the moment the clock starts, and the speed after the quota runs out.
4. Every plan here is sold by us. If something goes wrong you talk to us — you are not handed off to another seller or told to argue with a marketplace.

The three things we do not guarantee

Plenty of eSIM sellers print “100% refund if it does not work” and then keep the exceptions on a terms page. We would rather put the exceptions here.

• Speed. Nobody can honestly guarantee it: it depends on the local network, how busy it is, and your own handset. We state the technology supported and the speed after the quota instead.
• A profile that has already been installed, even with no data used, because the supplier does not take it back. That is exactly why we ask you to check your handset before installing, not after.
• A top-up, in every case, because the data lands on the plan you are already using the moment the payment clears.

What if it was installed and genuinely does not work?

The button cannot handle this one, because we first have to tell a network fault apart from a settings problem. Send your order number, handset make and model, the country you are in, and a screenshot of your cellular settings. We check with the supplier and review it case by case; most of these end at an APN setting or a manual network selection.

Check whether your handset supports eSIM

Read the full refund policy