No. While the profile is uninstalled and it is within 14 days of payment, you refund it yourself from the order page, and the answer — yes or no, with the reason — comes back immediately.

It returns to the method you paid with on your payment provider's schedule, usually 5–10 working days. Our side releases it the moment you confirm; the rest is the bank's and the card network's timing.

Yes, if the profile has not been installed and it is within 14 days: refund it yourself. Once it is installed it cannot be returned, because the supplier does not take back installed profiles — so check the coverage on the plan page before installing, every time.