eSIM for organisations

Yes. Gather each person's destination, dates and handset first, then contact us to arrange the order around the trip. If it needs splitting by cost centre or project, say so before payment — separating it up front is much easier than amending documents later.

Yes — an eSIM does not replace the existing SIM. The number stays on the phone and receives SMS as long as that line is on. Switch its mobile data off so nothing bills unexpectedly. What receiving calls and messages abroad costs is set by that carrier, so check with them directly.

It depends on the policy your IT team has set. Some management systems restrict adding network profiles or changing certain settings. That limit sits on your side rather than the supplier's, so check with IT before ordering — and test on one handset before buying for the whole team.

First check whether the plan being held can be topped up. If it can, top it up; if not, buy another and install it alongside. Which applies depends on that plan, so message us before buying twice — and handle it while data remains, because installing a new profile needs a connection.

Buy against each person's actual route rather than uniformly. Someone visiting one country does not need a regional plan; someone with several stops benefits clearly, because nothing has to be switched en route. Either way, verify the plan's covered-country list every time.

We take support around the clock, every day, on LINE, by email, or by phone at 089-942-0818 and 088-521-6848, though late at night Thailand time a reply can take a little longer. That is precisely why travellers should install and test at least a day before flying, leaving room to fix anything before the actual departure. On the road, message us on LINE at https://lin.ee/skDPoNx (@esimonline) or email esimonline.asia@gmail.com with the device details and symptom in the first message.