可以要求删除我的账户和数据吗？
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| Data type | Deleted or retained |
|---|---|
常见问题
Can I sign up again with the same email after deletion?+
Generally yes, but it will be an entirely new account with none of the previous order history attached, since that data has been permanently deleted.
Can I still buy an eSIM while identity verification is pending?+
Yes, the account keeps working normally until deletion is complete. If you change your mind in the meantime, the request can also be withdrawn.
Do I need to give a reason for requesting deletion?+
No. There is no requirement to give a reason. Sharing one helps us improve the service, but it makes no difference to whether the request is carried out.
Can I still delete the account if a dispute over an order is open?+
Yes, but records relevant to that dispute will be retained until it is resolved, as covered in the section on legally retained data.
Will an eSIM that has not expired keep working after the account is deleted?+
A profile already installed on a device keeps working according to its own validity and allowance, independent of the website account's status, but you will no longer be able to check its status through that account.
Must the request come only from the account's own email?+
It should always come from the account's own address, as that is the fastest first piece of identity evidence. Sending from elsewhere means we will need to ask for more before proceeding, which takes longer.
Will I still receive marketing emails from you after deletion?+
You should not, since the address used for notifications is deleted along with the account. If messages still arrive well after that, let us know so it can be looked into.
Can I ask for a copy of my data before deletion?+
Yes. State that alongside the deletion request in the same email, and we will provide the data held before carrying out the deletion, as set out in the privacy policy.
If I cannot remember whether I already sent a deletion request, how do I check?+
Try signing in with the same address first. If it still works, the account has not been deleted. If it no longer works and you did send a request before, confirm through the same channel you originally used.
Must the deletion request be written only in Thai or English?+
No. Write in whichever language communicates clearly, as long as it states the wish to delete the account and gives that account's email clearly. We will reply in whatever way suits the case.
If a card or payment method is saved on the account, does it get deleted too?+
Detailed payment information is usually held by the payment provider itself, not directly in our system. Deleting the account removes the link on our side, but removing card details from the payment provider's own system may need contacting that provider separately, as covered in the section on other data processors.