提示二维码已被使用怎么办？
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| Situation | What to do |
|---|---|
| Information | Why it is needed |
|---|---|
常见问题
If switching to a new phone, can the same QR install on it?+
No, if the profile had already installed successfully on the old phone, since the system records it as consumed. Moving to a new phone requires a transfer mechanism that only some plans support, or buying again. Check with the team before switching phones if you want to keep using the same plan.
Why does the message sometimes say the profile was already downloaded instead of already used?+
Different phone manufacturers use different wording for the same situation. Both messages convey the same meaning — this profile has already gone through installation before — not two different problems.
If it was never installed even once, but it says already used, what then?+
Contact the team right away with the order number, confirming the QR was never opened or attempted before. The team can then check with the supplier to find out exactly what happened to this profile. This genuinely needs to be examined case by case.
If a re-issue is granted, does it cost extra?+
This depends on the supplier's own terms and the specifics of each case, so it cannot be stated as a fixed rule in advance. The team will give clear details only after checking with the supplier.
Should a screenshot of the QR be kept after installation succeeds?+
It can be kept as a reference when contacting the team, but keeping the image does not mean it can be reused to reinstall — a profile that has already installed successfully still cannot be reused, whether or not the image was saved.
Is there a way to check in advance whether a QR has already been used before attempting installation?+
There is no self-check available before actually attempting installation, since the system only reports this status once installation is attempted. If there is doubt about an order from the start, the team can also be asked in advance with the order number, before attempting installation.