行程改期了,套餐会作废吗?


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| Situation | What to do |
|---|---|

常见问题
How long is the activation window?+
This number differs by plan and by the underlying network provider — there is no single figure that applies to every plan. Always check the specific plan page you bought.
If I accidentally connected without meaning to, has the timer already started?+
Yes, it has. The system does not distinguish an intentional connection from an accidental one — the moment the phone successfully connects to the destination network for the first time, the usage period begins.
Can I buy a plan as far in advance as I like?+
Yes, as far as usage time goes, since it does not start until first connection. But you must make that first connection within the activation window stated on the plan page, which may be shorter than you expect.
Can I cancel the existing plan and buy a new one after the trip moves?+
Possible in some cases, but the detail depends on the existing plan's status and the underlying provider's terms. Talk to us before deciding to buy again.
For several country plans on one trip, do I check each activation window separately?+
Yes. Each plan may come from a different underlying provider, so each carries its own separate window. Note each one's expiry separately rather than remembering one combined figure.
If the activation window has genuinely already lapsed, is there anything left to do?+
Message us right away with the order number. We will check that plan's real status against the underlying provider's terms and let you know what options exist, rather than assuming nothing can be done at all.