Who handles refunds for a partner-sold plan?
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よくある質問
Who handles refunds for a partner-sold plan?+
There is no such case: every plan on this site is sold by us, with no other seller involved. Every refund request therefore follows the same single refund policy of ours — contact us directly with your order number.
How do I know my order is in eSIMonline's own system?+
Every order on this site always appears in your account with us. No order ever ends up sitting in another seller's system.
If something goes wrong with an eSIM I bought, who do I contact?+
Always contact us directly on LINE or by email, since we are the seller of every plan and there is no other seller to track down.
How do I request a refund?+
Read our refund policy first, then contact us with your order number and reason. The team will check the actual order in our system and tell you the outcome honestly.
What should I do if I see the word partner attached somewhere?+
Check with us directly before doing anything, since we sell through this site only and endorse no other seller.
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