Refunds apply when the profile has not been installed or activated, when we fail to issue the eSIM, or when a verified network-side fault makes the plan unusable. Cases such as an already-used plan, the wrong country installed, or an unsupported device despite our device pages are reviewed individually.

If the profile is not installed yet, contact us straight away — an exchange or refund is usually possible. Once installed and activated it is much harder because the supplier has already issued the profile. Send your order number and we will tell you what options genuinely exist under that plan's terms.

A first-connection plan has not started as long as you have not connected at the destination, but the profile has an activation window (stated on the plan page). If your trip moves beyond it, contact us before that window closes.

It depends on the plan's state. Installed but not yet started and with no data used can usually be considered under the refund policy; once it is in use it generally cannot. Contact us with the order number and we will check the actual state without promising an outcome in advance.

Generally not: plans are sold as a package of volume and validity rather than metered by use. If you routinely finish with data left, choose a smaller size next time and top up if needed, which usually costs less than buying a large margin upfront.

That seller does, because the purchase contract and refund policy are theirs rather than ours. Contact them through the route in your confirmation email. If you genuinely cannot reach them, tell us and we will help point you in the right direction, but we cannot approve another seller's refund.

Once we issue the refund, when it lands depends on your bank or payment provider, so we do not quote a fixed number of days. We do tell you the date we issued it.