退款已经批准，钱什么时候会到？
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常见问题
You already told us the date the refund was issued, so why do I still need to ask my bank?+
Because the date we give you is when the instruction left our system, not when the money lands in your account. Your bank is the one that knows how long its own internal cycle takes once it receives that instruction, and it can differ from case to case.
What should I do if my bank says it has no record of the refund at all?+
Let us know what your bank said and when. We will check on our side whether the refund instruction went out through the right channel to the right destination, and follow up with the payment provider if anything looks off.
Will submitting another refund request while waiting speed things up?+
No. We have already issued it once, and asking again does not make your bank process it faster — it can also confuse our own records over whether it is a new request or the original one.
What if the amount that arrives is less than expected?+
Check first whether your bank applied a currency conversion fee or another charge along the way. If it still does not match the amount we told you was approved, contact us with the amount you actually received, plus the date it landed and the method it was paid to.
Is a refund to a card or to a digital wallet easier to track?+
It depends on the specific provider. Some digital wallets show status in real time in a way a monthly card statement does not, but some banks send instant notifications too. Check directly in the app of whichever provider you used, rather than assuming one is generally faster than the other, since each provider's notification style is different.
If the card used at checkout has since been cancelled, is the money simply lost?+
It is not simply lost, but it generally relies on your bank to route it into a new account or channel. Let us know as soon as you realise the original card has been cancelled, so we can log it for our own records too and re-confirm the destination with the payment provider.