Such listings carry a label, and tapping through takes you to that seller's own page with their branding and their checkout. If you are unsure what you are looking at, send us the link or a screenshot before paying and we can tell you straight away whether it is ours.

We cannot request one on your behalf, because we did not receive the payment and have no access to that seller's systems. What we can do is read their terms with you, work out whether the fault lies with the handset or the plan, and help you assemble the information they will need so your case moves faster when you raise it.

No. The fee is an arrangement between us and the seller and is not added to your total. The price shown is the one the seller sets. That said, always read the final total at the payment step, since taxes or fees sometimes appear only on the last screen — which is ordinary for online checkouts generally.

Because no single provider fits every route and every usage pattern. For some trips another seller genuinely has the better match, and hiding that would leave you with something that does not suit the journey. We would rather say so plainly, label it clearly, and let you decide.

No, we run nothing of that kind. If anyone approaches you in our name to invite you into one, or asks for account credentials, it is not us. Report it through LINE at https://lin.ee/skDPoNx (@esimonline) or by email at esimonline.asia@gmail.com so we can look into it.

Keep the confirmation email, the order reference, a screenshot of the terms as they appeared at purchase, and proof of payment. Store them together and make sure you can open them offline — screenshots saved on the phone work well — because the moment you need them is usually the moment you cannot get online.