What happens after you press buy

Profile issue runs through the supplier's systems, which are sometimes slower. If it exceeds the time stated on your order page, contact us rather than reordering.

A new order is a new purchase with its own charge. The idempotency guard only prevents duplicates from a repeated submission of the same one. If in doubt, ask before buying again.

Open your order page first, because it shows the real state. Then search the spam and promotions folders. If it is still missing and the stated time has passed, contact us with the order number. Do not place a new order: that becomes a separate purchase with its own charge.

Yes. The phone has to download the profile itself; the QR only says where to fetch it from. That is why installing on home Wi-Fi before departure and activating on arrival is the recommended order.

Generally no. The installation details are normally single-use and the profile is bound to the device that downloaded it. Decide which phone will hold it before installing, and do not delete it to attempt a move, because a deleted profile usually cannot be recovered.

Not necessarily. Profile issue runs through the supplier's systems, which are sometimes slower than usual. Compare it with the time stated on the order page and in the plan details. Within that window, waiting is fine; beyond it, or if your flight is close, contact us and mention the departure time.

Repeated submission of the same order is covered by a duplicate guard, but if you genuinely created a second order it is a separate purchase with its own charge. Tell us immediately with both order numbers rather than waiting to see, since the sooner it is known the more options remain.

Usually not. A plan tied to a specific destination has no network it may attach to while you are still at home. The pre-flight check is whether the profile appears as a line in the SIM list; if it does, delivery and installation are complete.