Can I top up with a different plan type?
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Questions fréquentes
Can topping up change a daily plan into a pooled one?+
No — a top-up always keeps the plan's original structure. If you want a pooled structure, that requires buying that kind of plan separately.
How many times can I top up?+
That depends on the terms each supplier sets for that plan; there's no fixed number that applies across every plan. Check your own order page directly for that.
Do I need to reinstall the profile after a top-up?+
Generally no — the existing profile receives the added amount or validity automatically. Confirm on your own order page though, since it can vary by supplier.
What happens if I buy a new plan while the old one is still active?+
You'll have two profiles on the device at once, may need to switch between them yourself, and should check the device still has a free profile slot.
Does every plan support top-up?+
Not every plan does — some don't support top-up at all under the supplier's own terms. Check the option on your own order page for a clear answer.
How do I know whether my next country is covered by the existing plan?+
Check the region stated on the original plan's own detail page directly. If the new country isn't on that list, a separate plan for that country or region needs to be bought.
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