Using an eSIM across two phones, or switching mid-trip
One profile lives on one device; moving it has steps you must not skip.
한눈에 보기
- One eSIM profile works on one device at a time.
- Do not delete the profile before contacting us — most QR codes cannot be reused.
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| Approach | What it costs you | What it ties together |
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자주 묻는 질문
Can I move an eSIM to a new phone myself without contacting the team?+
No, not on your own, because the profile is bound to the original phone's chip. A move requires that plan's provider to retire the old profile and issue a new one, so contacting the team via LINE or email first is always the right first step.
If the old profile was accidentally deleted before contacting the team, is there still a way to fix it?+
It depends specifically on that plan's provider terms. In some cases a replacement QR can still be issued; in others it cannot, because the QR has already been used once. Contacting the team right away with the order number to check the real status is the best move.
Can two phones be online at once without buying a second plan?+
Yes, through the primary phone's hotspot, but both devices have to stay physically close whenever internet is needed, and they draw from the same data allowance. That differs from buying a separate plan, which keeps each device fully independent.
Does an iPhone's quick data-transfer feature help move a trip eSIM?+
That feature belongs to iOS itself and does not necessarily cover every provider's eSIM profile. The safest assumption is that a new profile always has to be requested through the team whenever phones switch, whether between two iPhones or across to an Android phone.
Can the phone be factory reset and the same eSIM reinstalled afterwards?+
Generally no, since a reset usually wipes the installed profile and the original QR typically cannot be scanned a second time. Always check with the team before resetting a phone that still carries a trip eSIM.
Instagram and TikTok have no web share button, so we open your phone's share sheet or copy the link instead.