Installation says it failed. What now?

Do not retry repeatedly. Check three things first: your internet connection, free profile slots on the device, and whether this profile was already installed. Then contact us with the exact on-screen message.

1. Confirm the device is on Wi-Fi and the internet works
2. Open the plan list in cellular settings: is it already there, or are the slots full?
3. Restart the device and try once more
4. If it still fails, send us the order number, device model and the message shown