Raise the brightness of the screen showing the QR, enlarge it, and hold the camera about a hand's width away. If it still fails, use manual installation with the SM-DP+ address and activation code. If the phone says the code is invalid, confirm it is on Wi-Fi and that a battery saver is not blocking background downloads.

One eSIM profile is bound to one device. Once installed, the same QR cannot be reused. Check your phone's cellular list to see whether the profile is already there. If you deleted it, contact us with your order number and we will check with the supplier whether re-issue is possible — for some plans it is not.

Usually waiting two to three minutes then toggling airplane mode, or one restart, clears it. If it persists, confirm the line is turned on, data roaming for that line is enabled, and you are within coverage of a partner network. If you installed before flying, this state is normal until you arrive.

Try in order: connect to stable Wi-Fi, turn off any VPN, restart the phone, then re-enable the eSIM line. If it still fails, do not delete the profile — send us your order number, phone model and the exact error text. Deleting the profile before troubleshooting makes recovery much harder.

Check four things in order: is the eSIM line switched on; is mobile data set to the eSIM line; is data roaming enabled for that line; and if all three are set, use manual network selection and pick one of the partner networks listed on your plan page. These four cover almost every case.

Usually the phone is still using your home line for data, or the APN is not set. Set mobile data to the eSIM line, turn off automatic data switching, and check the APN matches the one on your order page (normally `internet`). Then toggle airplane mode once.

Often yes, because a restart forces a full re-registration on the network. Try airplane mode for 15 seconds first, then one full restart if needed. Repeated restarts rarely add anything.

After landing, if the eSIM line is on but nothing attaches, switch airplane mode on for 15 seconds then off. It forces a fresh network scan and should be your first step before anything else.

Usually not on your own — the profile has been removed from the device. Contact us with your order number right away and we will check with the supplier whether a re-issue is possible. It depends on the plan's terms and may carry a fee.

The profile itself adds nothing, but running two lines and searching for networks in weak coverage does drain more. If you do not need your home number all day, keep that line off while sightseeing and switch it on when you need an OTP.

Our support hours are shown at the foot of every page; we do not operate around the clock and do not claim to. To get to a fix fastest, include the order number, device model, the country you are in, and a screenshot of the problem in your first message.