Devices
Supported phones and model or market restrictions.
Common questions in this section
Can I move an eSIM to a new phone?+
Most travel plans are bound to the phone where they were first installed and cannot be moved. Some phones offer eSIM transfer between devices of the same brand, but the issuing operator must permit it. If you must change phones mid-trip, contact us before deleting anything.
How do I check whether my phone supports eSIM?+
The quickest check: open cellular settings and look for 'Add eSIM' or 'Add cellular plan'. On iPhone, dialling *#06# shows an EID — if an EID exists the hardware has an eSIM chip. Also confirm the phone is not carrier-locked.
Can a carrier-locked phone use a travel eSIM?+
No. A carrier-locked phone refuses profiles from other networks. Ask the operator you bought it from to unlock it before you travel. Handsets bought outright are usually unlocked.
My phone does not support eSIM — what are my options?+
Practical options: a local physical SIM, a pocket Wi-Fi device, or a roaming pack from your home operator. Alternatively, use a spare phone that does support eSIM and share its hotspot to your main device.
Why does the same model support eSIM in one country but not another?+
Makers ship different hardware variants per market; some drop the eSIM chip in favour of two physical SIM slots. This is most common with handsets sold in mainland China and some Hong Kong variants. Always verify the EID on the actual device before buying a plan.
Can I keep several eSIM profiles on one phone?+
Yes. Modern phones store multiple profiles but only a limited number can be active at once (commonly one or two lines including the physical SIM). For a multi-country trip, install them all in advance and switch which one is active as you go.
Does a phone with no SIM tray work?+
Yes: eSIM-only phones are built around downloaded profiles. Check that the device is not carrier-locked, and see how many profiles it can store, since you will keep both your main line and the travel plan on it.
Can a smartwatch use one of your plans?+
Usually not. Most cellular watches rely on a service tied to your main operator rather than a self-installed travel profile. Check with your operator, and while travelling use the watch paired to your phone instead.
Can a tablet use your eSIM?+
Yes, if it is a cellular model that supports eSIM. Check the manufacturer's specification for your exact model before buying, since the same tablet is often sold in both Wi-Fi-only and cellular versions.
Read each answer in full
- Can I move an eSIM to a new phone?
- How do I check whether my phone supports eSIM?
- Can a carrier-locked phone use a travel eSIM?
- My phone does not support eSIM — what are my options?
- Why does the same model support eSIM in one country but not another?
- Can I keep several eSIM profiles on one phone?
- Does a phone with no SIM tray work?
- Can a smartwatch use one of your plans?
- Can a tablet use your eSIM?