I activated too early by mistake. What now?
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Preguntas frecuentes
If I turn off the data, does the validity clock stop too?+
Not necessarily; it depends on the plan. Some plans count validity separately from data used, so turning data off only stops further allowance being consumed, not the expiry date moving.
How quickly must I tell you for there still to be a chance of fixing it?+
Sooner is always better, since some suppliers only accept this kind of check within a short window. The longer it is left, the more the chance of a fix diminishes.
If several days have already passed before I noticed, can I still contact you?+
You can always contact us and we will check honestly, but it is worth understanding that the chance of a supplier being able to help usually falls the longer the delay.
Can I test that the eSIM works before the real travel date?+
Be very careful, since some phones treat testing as genuine activation. It is worth asking us first whether that specific plan can be tested without affecting the clock, rather than trying it yourself.
If the supplier cannot reset it, is a partial refund possible?+
No. We do not issue partial refunds, and an installed profile is not refundable in any case. We will check the real status and tell you honestly whether the supplier can reset it.
With several profiles on one device, how do I tell which one activated by mistake?+
Open cellular settings and review every listed profile. Whichever shows as currently connected, or has a start date that does not match your plan, is the one to switch data off for first.
If the mistaken activation happened while still at home, does it still count as real activation?+
It counts according to what the supplier's system records, not your intention, even if you were still at home. The first connection is what the system treats as the trigger.
Do I need to send screenshots or other evidence when I contact you?+
Not strictly needed from the start, but if you have a screenshot showing the connection time or profile status, it helps us check with the supplier more quickly.
If it happens with no other internet connection available to reach you straight away, what then?+
Look for the nearest Wi-Fi first, such as at accommodation or a shop, to send a message or email. Turning off that profile's data can be done immediately with no connection at all, so that step should always come first regardless of how soon you can reach us.
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