What is eSIM transfer?
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よくある質問
Can every eSIM profile always be moved to a new device?+
Not always. It depends on the conditions set by the provider that issued the profile and the operating system on both devices. Some allow a transfer; some do not support it at all. Always ask the provider first.
Should the old profile be deleted from the old device before installing on the new one?+
No. Wait until the provider confirms the new profile has installed successfully and genuinely works on the new device before deleting the old one, to reduce the risk of losing the plan entirely.
What should be done about an installed profile if the device is lost mid-trip?+
Contact the provider immediately on LINE at https://lin.ee/skDPoNx or by email at esimonline.asia@gmail.com, stating the plan details and what happened, so the team can check what options exist under the relevant network operator's terms.
Does switching device brands, moving from one operating system to another, transfer a profile the same way?+
Usually not the same, since profile management mechanisms differ from platform to platform. Crossing operating systems usually means requesting a fresh profile from the provider to install on the new device instead of moving the old one.
Does remaining data or validity carry over with the transfer?+
It depends directly on that specific provider's policy; there is no single answer that applies to every plan. Always ask clearly before proceeding with a phone change.